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Webex is not recording audio while connected to room VCs

desmobrains
Beginner
Beginner

Hello,

 

Webex is not recording audio while connected to room VCs (room kit mini, kit plus and codec pro).

Recording works fine thru the tablet (MS surface Pro 7).


webex meeting app: 41.8.6.10

VCs software version: ce 9.15.0.11

VCs are registered on CUCM 11.5 SU5


Any idea what is wrong?


Thank you.

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