What would cause external calls not to go to voicemail when unanswered?

[ANDREA LOPEZ]

I am a new Cisco UC Admin and don't know what to look for.  User's internal calls are going to voice mail, just not external calls.

[David Hailey · Accepted solution]

On the directory number configuration, there are separate options for internal vs. external call forwarding options.  Check the setting for "Forward No Answer External".  If you want external calls to go to VM when not answered, you'll need to check this box.

That's step 1.

Hailey

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[ANDREA LOPEZ]

Thank you so much!  That did it! 

[David Hailey]

No problem, I'm glad that worked out.

Hailey