cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Whebcast-Overview of Cisco's Branch Routing Portfolio
1408
Views
15
Helpful
4
Replies
Beginner

Which logs in CUC need to collect for analysing call handler call flow.

i just want to analyze the call flow messages like Call Manager logs in Cisco unity connection Voice mail server. Could you please let us know which logs i need to collect.

For example:: if a call came from call manager to Direct rule and then transfer to system call handler, played welcome greeting after that the call transfer to call manager extension number. if the user did not pick up the call, the call transfer to user voice mail box.

i just want to see  above call in unity connection logs like call manager logs. May i know which logs i need to collect from RTMT. I knew port monitor, but i am not happy with port monitor.

4 REPLIES 4
Cisco Employee

Hi,

Hi,

Please check the following link , it lists which traces to review for all types of scenarios in Unity Connection

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsgx/8xcuctsg010.html

HTH

Manish

Beginner

May i know trace setting

May i know trace setting which i need to enabled to get details logs and how...

Cisco Employee

You need to enable macro

You need to enable macro traces in "Cisco Unity Connection Serviceability > Trace-> Macro Traces"

Reproduce the issue and collect the traces from RTMT.

HTH

Manish

Highlighted
Beginner

Re: Which logs in CUC need to collect for analysing call handler call flow.

It may be a old thread but I belive it will be useful. As suggested above first you need to set Macro traces in Unity Connection Serviceability page. I usually select  Call Flow Diagnostics, Call Control (Miu) Traces and Conversation Traces. Once you selected the above option and the select Save.

 

Goto RTMT -> Trace and Log central -> Collect Files -> Select Connection Conversation Manager

CreatePlease to create content

Spotlight awards-March 2019