I cant found the parameter for changing the actual silent flashing of the 7941G Phone to normal ring using UC520 CLI - unfortunally the CCA does not load the UC-config - may bee becouse we configured a lot of things on CLI allready.
Does anyone have expirence in changing the ring type on CLI and would help me
I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handle...
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This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo...
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
Customer received error in the morning that they could not record sessions because the storage was full. After they deleted approximately 40 recordings, and tried to record again in the afternoon - they still received the error: Webex Recorder...