A subscriber server of 2 nodes cluster, had a network issue and became unreachable. After that, I performed the recovery option from the Cucm (Presence Redundancy Group) and both servers became normal.
Then the XCP Authentication Service keeps failed and needs to restart every time.
I found this bug, but the condition is not matching exactly what I have, so I am not sure if I am hitting this bug or not:
Logs from RTMT are available for the XCP authentication server if needed. from the logs I can see some users with multiple user ID, here is below some errors from the RTMT logs:
11:41:55.461 | error| SXComponent::_getUserLocation(): Query returned more than one entry for JID: [userID@domain.com]. 11:41:55.461 | error| SXComponent::_getUserLocation(): Possibility of users with duplicate userid's/imaddresses existing within the system. 11:41:55.461 | error| SXComponent::_getUserLocation(): Also a possibility of one user having an imaddress format of <userid>@domain.com where <userid> is the userid of another user 11:41:55.461 | error| SXComponent::_getUserLocation(): Checking the user IMAddress matches with the incoming JID
1:48:21.895 |00000000| error| ThreadPool.cpp:383 Internal error: Uncaught exception in ThreadPool What: Error fetching data from datasource: [Informix][Informix ODBC Driver][Informix]A subquery has returned not exactly one row.
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The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
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