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Error code: F0411, Thermal condition on chassis 1 is upper-non-recoverable - help please

Hello everyone.

 

I recently discovered following error in my environment (5108, 2208XP (4.0.1c), 6248UP (4.0.1c), B200M3 (3.1(25d)):

 

Affected object    :    sys/chassis-1
Description    :    Thermal condition on chassis 1 is upper-non-recoverable
ID    :    2237013
Type    :    environmental
Cause    :    thermal-problem
Created at    :    2018-11-23T15:25:39Z
Code    :    F0411
Number of Occurrences    :    2
Original severity    :    Critical
Previous severity    :    Cleared
Highest severity    :    Critical

 

I found some topics here and there regarding this issue. In my case complete shutdown of the chassis does not fix it. Every components temperature is normal, around 25-30C.

 

I included support bundle inside this message.

We do not have active support contract so any help would be much appreciated.

 

Cheers ;)

 

 

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3 REPLIES 3
Cisco Employee

Re: Error code: F0411, Thermal condition on chassis 1 is upper-non-recoverable - help please

It looks like your IOMs are having trouble reading some values on the blades in the chassis.

 

When did this start? Any recent changes? Are all blades on the same version and same hardware in other chassis with no issue?

Re: Error code: F0411, Thermal condition on chassis 1 is upper-non-recoverable - help please

Howdy.

 

All blades are B200 M3. I updated their firmware to 4.0.1c this night and the error magically disappeared.

 

I will monitor the system in the upcoming days.

 

Cheers and thanks for fast reply.

Re: Error code: F0411, Thermal condition on chassis 1 is upper-non-recoverable - help please

be careful to also check the server CMC versions that are not associated

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