cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

817
Views
0
Helpful
3
Replies
Beginner

show tech support hanging at initiating.

Hi all,

UCS blade M3 200 is showing RAM Degraded.

  • Confirmed RAM inventory was identic in the OS and BIO.
  • Acknowladge the error
  • reset the bmc

None of these resolve the issue.

I decided to collect collect the show tech support but this is stuck at initiating

How can I clear this process and re-issue the show tech support to see if this run

3 REPLIES 3
Cisco Employee

show tech support hanging at initiating.

Rami,

What version of UCSM??

If the system is still sitting at initializing the tech bundle you can try to force a switchover. 

connect local-management

cluster lead b

A RAM degraded message means the system has detected a correctable error but is still being used.  This isn't something you can clear by acknowledging the error.  It could indicate a problem DIMM.  If the OS and BIOS display the max memory amount this means it has not mapped out - which is good.  Have a look at the blade's memory stats and see how frequently the CE memory errors are happening.  If they happen as a one-time event they may eventually clear.  If they continue to occur you should open a TAC case and replace the DIMM.

Regards,

Robert

Hall of Fame Community Legend

show tech support hanging at initiating.

I'm no UC guy but can you try this:  sh tech uc | redirect TFTP:///filename.txt

Try running TFTPd32 /TFTPd64.

Highlighted
Cisco Employee

show tech support hanging at initiating.

Please, use this link to download the TechSupport from the UCS:

http://www.cisco.com/en/US/docs/unified_computing/ucs/ts/guide/TS_GeneralTroubleshooting.html

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards