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Field Notice 70545
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Yan Tian
Beginner

UCS C240 M3 stuck on "configuring and testing memory..."

Hello all,

I have 2 brand new UCS C240 M3 Rack Servers (Product ID: UCSC-DBUN-C240-112, whose description is UCS C240M3 SFF 2xE5-2620 2x8GB RAID-11 2x650W SD RAILS EXPDR),

each with 2 CPUs, and 6x8G memories installed on DIMM slot A1, B1, C1, E1, F1, G1.

Also, we have both embedded RAID card and UCSC-RAID-11-C240 (LSI 2008 SAS RAID Mezzanine Card for UCS C240 server) on each server.

After I finished RAID 5 of 10 Drivers and CIMC NIC settings on 1 server, it reboots and comes back hanging on messages of "configuring and testing memory...., Confirguring Platform hardware...".  I do not believe that UCS server is so fragile.

Please advice solutions. your prompt help is highly appreciated.

Tian Yan

1 ACCEPTED SOLUTION

Accepted Solutions

Hello Tian,

Need additional logs to further investigate this issue.

Please open a TAC service request with CIMC techsupport bundle.

Thanks

Padma

View solution in original post

19 REPLIES 19
padramas
Cisco Employee

Hello Tian,

Are both servers stuck at "Configuring and testing memory .. " screen ?

Do you have any additional PCI cards or devices connected to the server ?

Do you notice any error messages in the CIMC logs ( From CIMC webpage ," Server > Faults and Logs " section ) ?

Padma

Hello all,

 

Now i have same problem now . When i try to install recovery file from usb the server was shutdown and later the screen is showing "confiruring and testing memory as alway". I try to everthing but even i changed J37 but it is also not working.

 

Please help me

Hi Yuksel, 

Pls scroll down to the bottom of this post, u will see the solution and workaround for this issue. It was actually a bug...

If all the tricks in this post do not help u out, you might need a TAC SR to fix it.

Thanks

Yan Tian 

Hello Yan  Tian,

I would like to thank you for your kinldy answer. I am sharing wiht you my  hardware configuration.  Do you think something is wrong about hardware config. Actually i am  a new user into the this sever (UCS C220). Even i have changed SAS1 and SAS2 but i still same message "Configuration and testin memory"

Please make advice for my problem