Can we get a report of the agent activity or unanswered calls?Our agent has advised she accidently left her phones on 'Not ready' on CISCO finesse.How many calls did we miss during this time please?

Can someone please help "How to change ON HOLD MESSAGE record for an Extension ?"Please advise where I can find the settings/feature to change it.Regards.

I am having an issue with Meeting Place 6.0. When I try to schedule a new meeting it says no more ports available, I know if I can delete previously scheduled meetings, I will be able to schedule a new meeting but I am unable to delete the previously...

I am having an issue with Meeting Place 6.0. When I try to schedule a new meeting it says no more ports available, I know if I can delete previously scheduled meetings, I will be able to schedule a new meeting but I am unable to delete the previously...

There are some IP Phones registered in the Call Manager 4.2. I can make a call to them but the status showing in the Call Manager is NOT REGISTERED.Please help me out how can I fix this issue?