About 3MAD

3MAD · 07-14-2020

Hi Guys, I wish you all a good day, We have: A Script that play a Welcome Message (wav), search for VIP customers, and then if there's no free Agent it will play some prompts in English and Arabic. What's Wrong: The customer will stay on the qu...

3MAD · 05-04-2020

Dears I hope you all doing good, We have CCX with Finesse, we have a simple script that loop though a xml file for VIP users to get them to the first free agent (test phase), now we want to update this file with a large xml file (350 mobile/exten...

3MAD · 04-30-2020

Dears, hope you all doing well,We have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM extension number 1888) We have one way-audio and the call will disconnect after 1...

3MAD · 04-23-2020

Dears, hope you all doing well,I have this environment (call flow):ITSP (SIP Trunk) --> CUBE --> CUCM (5001 is AA) --> CUC (Customer Service 0 is a hunt group on CUCM number 1888) Everything was working good until I created a Single Number Reach o...

3MAD · 07-15-2020

Thanks for the reply Anthony, This is helpful, to achieve this I should move all the wav files to the queue and make them all interruptible, this way it will only play the files when there's no Ready Agent, and I will put the messages that must b...

3MAD · 05-06-2020

Thanks, I appreciate your support :)

3MAD · 05-06-2020

Yes I know that, I tried to do it as your example "asList" and I got the error. once I open my work PC I will also try "aslist" and check. But I think it's how I structure the Array inside my Variable, I didn't know how to do it properly.

3MAD · 05-06-2020

Thanks a lot for the detailed reply, thanks for your time.The "subflow script" did't work for me, I got this error "unidentified method aslist", so I decided to go with the first approach, I have to edit my .xml list to have the "status" attribute.Cu...

3MAD · 05-05-2020

@Anthony Holloway wrote:First, you shouldn't need to loop an XML file. Using Xpath and a known unique identifier, like a calling number, you should be able to access the element in the XML document precisely.First, Thanks a lot for your reply. I'm c...

Member Since	‎04-23-2020 09:16 AM
Date Last Visited	‎07-29-2020 12:06 AM
Posts	25

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UCCX Play Prompts While Customer is on Hold

UCCX Priority Queueing (big list)

CUBE One-Way Audio

CUBE, CUCM, and CUC Issues

Re: UCCX Play Prompts While Customer is on Hold

Re: UCCX Priority Queueing (big list)

Re: UCCX Priority Queueing (big list)

Re: UCCX Priority Queueing (big list)

Re: UCCX Priority Queueing (big list)