Hi Team,We are using Jabber version 14.1. Agent Using finesse & other applications like CRM, tax portal. When they toggling to CRM window or TAX window they not able to see the active call time. To see the active call time, they need to open jabber....
I installed ECE 12.5 setup (Web server on 1 VM & remaining in other VM) as Collocated Deployment. Installation is completed successful on all the 4 VM (Side A & B). I started the configuration on webserver but i unable to find Integration under parti...
We are getting below error while adding trigger 10.9191 in VVB 12.5 but at the same time we are able to add trigger 109191. " Invalid Trigger Name. Please enter a valid trigger name." Seems wildcard period causing error. How to resolve the error?
I am checking compatibility of CUIC 12.0 with UCCE 11.5 and 12.5. In Cisco compatibility matrix its show value as blank & i not able to understand what it mean. In compatibility matrix its shown 3 value (N, Y & blank). What is meaning of blank>
Hi Devid, There is option to send Chat transcript to customer "Email the chat transcript to the customer". I am looking similar option to send transcript to supervisor. Is there any way to configure the email ID of supervisor instead of customer to s...
You can increase the chat termination time for no response so that agent will get more time to respond before chat terminate. You can change the same in "Chat watchdog setting"
