About d.kettler

d.kettler · 06-14-2016

I am working on a contact center whose callers can pay a premium to have expedited service when call...

d.kettler · 07-22-2015

I have a customer that is looking to separate their cluster for geographical redundancy (all version...

d.kettler · 10-01-2014

The end user running UCCX wants to present the City and State Caller ID to their agents similar to w...

d.kettler · 06-07-2006

I have a customer who is currently running an IPCC Express 3.X with their CCM system. There are look...

d.kettler · 04-24-2006

I don't htink Bulk Admin will allow you to input Route patterns or route filters.Dave

d.kettler · 04-17-2006

A customer wants to configure Band A and Band B call routing for the Call Manager. There are thousan...

d.kettler · 03-24-2006

I have a customer upgrading their 2.4.6 Unity server to 4.0.5 who are using a Callista PBX link box ...

d.kettler · 02-07-2006

Thank you for your response and pointing me to the IPCC compatibility matrix - it was what I was loo...

d.kettler · 02-06-2006

I have a customer who is re-installing their IPCC software on a newer server. Can they install OS ve...

d.kettler · 01-17-2006

We are consolidating a three cluster environment to a single cluster. To accomplish this we have to ...

d.kettler · 01-13-2006

Thanks. The error I was getting was the SP would upack then just before installing it would stop and...

d.kettler · 01-09-2006

I can't find any documentation on issues upgrading CER 1.2.3sr2 to SQL SP4? I keep getting an error ...

d.kettler · 01-09-2006

The Database referenced was the old database. I changed it to the new database and it seems to be ru...

d.kettler · 01-03-2006

To answer your questions:It happens on both meet-me and ad-hoc conferences.Other calls do not experi...

d.kettler · 12-29-2005

Here is the CCM trace file from the last conference call. The call started around 13:24 and the one-...

UCCX - Getting a return value from Salesforce.com