About thanvi2001

thanvi2001 · 03-30-2021

I just wondering if I can get help on the ECE chat transcript API issue. UCCE 11.5ECE 11.6 (ES9) Issue: Using the ECE chat API to retrieve extractions /transcript. Chats are stored in the ECE DB in UTC time zone format.Chat business hours are...

thanvi2001 · 11-05-2020

Hi, Is it possible to embed header and footer image (jpg) in reply emails/agents sending out ?Currently it is coming as an attachment in the customer inbox how to embed the images rather than as an attachment ?ECE 11.6 ES9 Thanks,

thanvi2001 · 09-02-2020

I have configured ece delayed call back entry point, mapped to default cisco voice delayed call back queue, and scriptselector mapped and it is mapped to call type and icm script and skill group to node (routing) like normal dialer script.Agent logg...

thanvi2001 · 06-19-2020

Wondering whether possible to transfer the ongoing chat session to voice call queue by from ECE Gadget as quick response or trigger voice call from agent side?ECE 11.6 , ES9 Aqua template. Thanks,Thanveer

thanvi2001 · 05-05-2020

Anyone knows how to set custom or dynamic message for customer at or how the DARS worksstart of the chatEnd of the chatduring live chat if technical error faced.After hours of operation.Currently it plays the content set in chat unavailable variable...

thanvi2001 · 11-10-2020

To embed the images/logos as headers, footers follow the steps. In KB-> Email ->Header section -> Content section -> Insert image and provide the image URL Note: Images should upload and share to the server to get the image URL, login to Agent con...

thanvi2001 · 11-05-2020

Currently the header, footer images (jpg) are added in the attachment in KB -> Email ->Header section as type article not clear on the html code embed hence appreciated if you can detail the steps to embed the jpg in all the reply emails rather than ...

thanvi2001 · 09-03-2020

Hi Omar, first of thank you very much for detailed explanation.I did all the configuration like in the post, able to see the records in TCD/RCD etc however it still returns the error "system cannot assign an agent to the request"RCD shows router err...

thanvi2001 · 05-05-2020

Thanks Omar, is there any detailed documents or samples available on setting up DRASR ,anyway i will setup like you mentioned.Thanks again :)

thanvi2001 · 08-13-2019

Thank you all.. its 11.6 ES 4.Is there any parsing code available from XML to text file.

Member Since	‎01-28-2011 02:09 AM
Date Last Visited	‎03-31-2021 12:35 AM
Posts	61
Total Helpful Votes Received	15

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ECE Chat transcript extraction and time zone issue

Cisco ece Email header and footer image embed in reply mails

Cisco ECE Delayed Call back error system cannot assign an agent to the request

Transfer from chat to Voice call / queue is possible ?

Cisco ECE - how to create /display dynamic or custom message to customer

Re: Cisco ece Email header and footer image embed in reply mails

Re: Cisco ece Email header and footer image embed in reply mails

Re: Cisco ECE Delayed Call back error system cannot assign an agent to the request

Re: Cisco ECE - how to create /display dynamic or custom message to customer

Re: ECE 11.6 Chat Transcript Extraction