Hi, We have below requirement from customer, how to implement this using UCCE/CVP 11.5.   1. UCCE/CVP will get the dial out number as webservice call, we may develop some application for this. 2. We should dial this number, once connected transfer th...

We have eGain integrated with UCCE 11.5, how we can achieve eGain Agent authentication with active directory to meet the password policy requirement. Agent ID's are created in UCCE ( Integrated Agents)

  Iam trying to configure an Agent with both voice and chat with precision queue. Can you advise what is the way i can manage the privilege. For example, when there is both Chat and Voice interaction waiting oin the queue, i want the voice calls to b...

Iam setting up egain in our development LAB, installation and interrogation with UCCE is completed as per eGain 15.5.0 document. Iam able to start the listener and EAAS service under shared resources. But unable to start the listener service under Pa...