About tauqeer.nasir1

tauqeer.nasir1 · 04-18-2019

Hi,It is possible to show some string value in outbound call variables? Actually, I want to show some messages to help out the agent for outbound calls e.g "This call is coming from ABC contact center and customer needs new connection". Thanks,Touqe...

tauqeer.nasir1 · 10-25-2018

This question is related to programming. Actually, I am working Cisco CVP environment, I have to communicate with CRM system by using Soap APIs, I have made web service client (Web service client from WSDL in NetBeans ). after creating the JAR file f...

tauqeer.nasir1 · 07-06-2018

Hi, I am using ECE gadget on finesse for chat and email. I want to popup CRM page on starting of a chat passing customer's number and email address. Can anyone please guide me how we can get the CallVariable information and which function trigger on ...

tauqeer.nasir1 · 02-13-2018

Hi, I am trying to transfer a conference call by SS Transfer. I am getting some finesse errors while trying. In my case, original caller successfully transfers to the DN but agent (participants) are still connected with each other. Can anyone please ...

tauqeer.nasir1 · 01-15-2018

Hi, I am trying to hit Finesse API for transferring the call and getting error "HTTP authentication required". I am logged in with SSO. Can anyone help how to get user credentials on gadget while he/she logged in with SSO? Thanks,Touqeer

tauqeer.nasir1 · 11-13-2018

Yes, it is possible. You can use hotevent and add erro.badfetch in Event: tag in hotevent settings. After catching the error you can route the call where you want. Regards, Touqeer

tauqeer.nasir1 · 10-05-2018

Thank you very much for your valuable reply. Do you have any idea that how we can change fetchtimeout property in end class? My scenario is that, when a call ends, I want to hit API which may take more than 60 seconds. So my root setting is 10s but I...

tauqeer.nasir1 · 02-13-2018

Hi Denise,Thank you very much for the response.Thanks,Touqeer

tauqeer.nasir1 · 02-13-2018

Hi Denise,Thank you for your response. Here is the scenario and I am doing via finesse agent desktop.1. Caller call on some DN 1122332. Call lands on agent A3. Agent A consult the call with Agent B4. Agent A make it as a conference call 5. Now we ha...

tauqeer.nasir1 · 12-14-2017

Hi Janine, Thank you for your response. I am currently using CVP 11.5(1) and this release is not affected but still facing the same issue.

Member Since	‎10-26-2015 03:05 AM
Date Last Visited	‎04-22-2020 12:29 AM
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How to get CallVariables in ECE gadget

SS Transfer Conference Call from Finesse

Agent Credentials on SSO

Re: Is it possible to Play Audio after catching hotevent,Badfetch (error.badfetch)

Re: After changing fetchtimeout to 60s about 10% calls are getting discoonected with system error message.

Re: SS Transfer Conference Call from Finesse

Re: SS Transfer Conference Call from Finesse

Re: Play Audio while waiting for a process to be completed in Decision Element