Hello all,I have a question.  Is there a wait timer in Call studio?  I have an application that attempts to get information from a rest client.  The client way specify that it is still gathering data.  So the proposal is to set a wait timer for 5 sec...

Hello, I understand that for UCCX it is easy to include the customer call variables in a report, but I have UCCE.I am trying to find a way to display the call ani in a historical agent report.I am not having much luck finding an example on-line.  I t...

Hi everyone, I have what I hope will be a simple question.  I want to transfer a customer out of my contact center to another system.  I can only transfer via PSTN, And the provider is a European SIP trunk provider.Is there a way in an ICM script to ...

Hello all, I am trying to find an easier way to route a call based on time of day in Call Studio.  The issue is our ICM servers are in an American time zone, but the call centers that open and close are located around the globe using different time z...

Here is a very quick question.If a CCIE has a job title in america as a senior network engineer,  of a Network architect.  What would the title be in Germany?