About tsuntken

tsuntken · 06-01-2022

Cisco Unified CCX Engine --> Manager Manager --> File Manager The SUB is 100% IN_SERVICE This is a brand new build. I have done multiple reboots. Replication and Datastores all look good System version: 12.5.1.11002-481 (SU2) I believe this i...

tsuntken · 03-19-2021

I've used the UCCX realtime stats API for simple wallboard that merges some data together in 1 screen that I couldn't build with a dashboard. Yes, I know it isnt documented and isnt advertised for use. I have had this working for multiple years now. ...

tsuntken · 07-28-2020

I have written a reskilling web application and it has been working great on UCCX versions 10 and 11. As soon as a users enters a skill number in the web form javascript runs using the UCCX Configuration API (REST) to update the skill immediately. I ...

tsuntken · 07-24-2020

I had an agent get an error while entering a wrap up code. From the Screen Shot I can see the agent was in READY state. I did not think this was possible and that the Warp Up codes were only available while the agent was in WRAP UP or TALKING state. ...

tsuntken · 11-20-2019

Having an issue with trying to display a CUIC Report Permalink (UCCX) in a browser. When going to the link it shows "Error Fetching datasource info". I made sure that my Permalink has authentication off. I made sure "All Users" have Execute access. ...

tsuntken · 06-02-2022

TAC needed to remote in and resolve

tsuntken · 06-02-2022

Looks like a bug... https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwa45885 UCCX Engine stays in partial service due to File Manager component after a fresh installation.CSCwa45885Description - Issue observed during lab test.Symptom: UCCX Engine...

tsuntken · 06-02-2022

Here are exeptions I found in MIVR logs... 417381: Jun 02 09:23:25.694 CDT %MIVR-FILE_MGR-4-SYNC_NOT_COMPLETE:THREAD:MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread: [MIVR_FILE_MGR_CUSTOM_CLASSPATH_SYNCZR-18-0-FileTypeSyncThread] com....

tsuntken · 10-27-2021

This resolved CORS error in Finesse for me in UCCX... Go to CUIC --> Configure --> Permissions on the top right Group Permissions should be selected. In the select entity dropdown select Data Sources. Select Live Data Streaming Data Source. Tick m...

tsuntken · 10-27-2021

This resolved CORS error in Finesse for me in UCCX... Go to CUIC --> Configure --> Permissions on the top right Group Permissions should be selected. In the select entity dropdown select Data Sources. Select Live Data Streaming Data Source. Tick m...

Member Since	‎06-16-2009 07:53 AM
Date Last Visited	‎03-27-2024 12:16 AM
Posts	92
Total Helpful Votes Received	25

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File Manager in PARTIAL_SERVICE on PUB - UCCX 12.5 SU2

UCCX realtime stats API - Change in 12.5 SU1?

UCCX 12 - Configuration API CORS Policy

UCCX 12.0 - Finesse Wrap Up Code - Agent in READY?

CUIC Permalink Error in Browser - UCCX - Error fetching datasource info

Re: File Manager in PARTIAL_SERVICE on PUB - UCCX 12.5 SU2

Re: File Manager in PARTIAL_SERVICE on PUB - UCCX 12.5 SU2

Re: File Manager in PARTIAL_SERVICE on PUB - UCCX 12.5 SU2

Re: 12.5 Finesse. Failed to load the gadget.

Re: Finesse Live Data gadget authentication for agents