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Patrik Englund
Level 1
Level 1
Member since ‎11-29-2005
‎11-29-2020
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  • 110 Posts
  • 2 Solutions
  • 22 Helpful votes Given
  • 21 Helpful votes Received
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User Activity

Call consult transfer with CVP

01-25-2012
HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we upgrade our CUCM and CUCCEclusters to 8.x. In IP IVR i have used call consult transfer to dial out to one or many different mobile phones or internal...

Using IP Dect (SIP) with IPCC Hosted

09-11-2008
Hi I wonder if it's possible to use ip dect phones together with ipcc. We have ipcc hosted and cucm 6.1 in the system. I tried to add the ip dect phone as i would do with a normal ip phone but it complained about invalid instrumet call manager or oth...

Moving skillgroups between peripherals

08-25-2008
I have installed 2 new peripheral gateways and ivr's that will be used together with cucm6. Today i have more that 200 skillgroups in IPCC hosted and they are all connected to the old Pg. When we migrates each site / cusotmer i need to make some chan...

PIM sets agent to Not Ready

03-27-2008
Im having a really strange problem with IPCC Hosted 7.0, IVR 4.x and CCM 4.x.Started to having some agents reporting that they sometimes gets "Your agent state has been set to Not Reay by the PIM because some calls were routed to you and haven't been...

DialedNumber error on PIM1

03-14-2008
HelloI have recently started to receive some pim errors towards CCM. They are about DialedNumber. I cannot find any reasonable error messages other than through dumplog.It tells that according to the Number plan there is no such DialedNumber. Does it...
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Community Statistics
Member Since ‎11-29-2005 03:39 AM
Date Last Visited ‎11-29-2020 08:33 AM
Posts 110
Total Helpful Votes Received 21
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