(A note: I suspect this post may fall outside the bounds of the terms of use. I do however feel our product is of genuine interest to a lot of members of this group.)We offer a reporting and real time statistical package for the UC 500 series.My comp...

Greetings all,We see in CCA the ability to import setup phones automagically through an XML document. Through some google-fu, it looks like the suggested way to create this XML file is to use the "Bulk Users" Excel spreadsheet. Considering you have t...

We made some drastic changes to our UC 560 and I'm trying to do a backup via CCA 3.1I've done this successfully before, but now I'm getting the following error:"Backup failed. See log for more details."Pro tip for anyone, the log will not be in CCA, ...

Today we ended up switching our T1 PRi. We got everything working BUT outbound local (only our local area code) calls. When we make an outbound local call, our Cisco phone rings busy and we see the following on the console:004571: Apr  3 11:57:57.219...

Greetings all,We've got a UC 560 with the T1/PRI interface card.Tomorrow we're switching our PRI service. We've got everything run up to the 560, tomorrow is just cable swap time for me and number port time for our provider.My biggest concern is with...