Hello,Can someone please send me the link or the procedure on how to download the BAT.xlt template for CUCM 6.1.3? Thank you.Carla

Hello,We received informaition from our security team when they did a scan on our Unity server...."the remote host supports the use of SSL ciphers that offer weak encryption or no encryption at all"  I have found some articles on the web (Microsoft) ...

Hello,Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.Thank you!

Hello,I have a quick question regarding 1 csq and skills based routing.  We have a customer that wants 10 different numbers pointing to 10 different scripts but would like to have only 1 CSQ since they only have 10 agents to do all of the work.  This...

Hello,We would like to set up a menu option of severity 1...once a caller presses the severity 1 menu option, we want them go to a queue and have 1st priority to have the call answered by a pool if agents. This queue will be separate from the other ...