Hi zonedogtech, Please open up a case with the Cisco Small Business Support Center.  They should be able to assist you with your upgrade when your box is in this condition.Jeff

Hi Chris,I'm not sure I can follow your programming intent.  There is a standard prompt that is played whenever you select a menu item in AA that results in a transfer to another endpoint.  You should be able to have a menu entry to transfer to any ...

Hi Chris,There are some tips in the UC320W Troubleshooting Guide regarding issues with AA menu navigation.  Some of the resolutions depend on the type of trunk you have.  For example, for FXO, sometimes increasing the Rx Gain of the FXO port will he...

Hi,The general idea is that the data VLAN is being provided by your upstream router and the voice VLAN is provided by the UC320W.  Your UC320W LAN is connected and has an IP address on the data VLAN provided by the upstream router and your UC320W WA...