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Pablo Leiva
‎10-09-2017
Beginner
Cisco TAC Tech Lead from the UCCX team.
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100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
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30 Helpful Vote
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Member since ‎06-21-2006
119
Posts
285
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22
Solutions

Re: reactive debugging in UCCX 7.0.1

Created by in Contact Center
09-21-2010
09-21-2010
Hi,As a quick test, please try closing up the editor on the client PC. Right click on the Editor ico...

Re: Database subsystem

Created by in Contact Center
09-21-2010
09-21-2010
Hi Dan,There's a known defect that when one db connection goes does, the whole db subsystem goes to ...

Re: UCCX 7.0(1) Jtapi resync

Created by in Contact Center
09-20-2010
09-20-2010
yeap, that should do it.The Cisco-provided disc creates different folders than the standard Windows ...

Re: Agent will no longer record

Created by in Contact Center
09-17-2010
09-17-2010
Hello Dave,The idea behind Desktop-based monitoring & recording is that the CAD PC receives a copy o...

Re: UCCX 7.0(1) Jtapi resync

Created by in Contact Center
09-17-2010
09-17-2010
Antonio, another thing... did you installed this UCCX over a regular Windows 2003 server or using Ci...

Re: UCCX 7.0(1) Jtapi resync

Created by in Contact Center
09-17-2010
09-17-2010
Hello Antonio,If the manual JTAPI installation works without an error it might be that the registry ...

Re: UCCX 7.0(1) Jtapi resync

Created by in Contact Center
09-16-2010
09-16-2010
Hello Antonio,As per the compatibilty matrix, CUCM 6.0.1.3000-7 is not explicitely supported for 5.0...

Re: UCCX 7.0(1) Jtapi resync

Created by in Contact Center
09-16-2010
09-16-2010
Hello Antonio,Could you let us know the exact UCCX version, 7.0(1) including any SR or ES?Also pleas...

Re: Issue with DBWrite step - enters Connection Not available pa

Created by in Contact Center
09-14-2010
09-14-2010
Hello Warren,If there's another database connection configured but not working, the system will keep...

Re: Complete Call Recording for agents in UCCX

Created by in Contact Center
09-14-2010
09-14-2010
Hello!Here's another doc on how to set up the workflow for automatic recording:https://supportforums...

Re: UCCX 5.0(2) Disable call recording supervisor desktop

Created by in Contact Center
09-14-2010
09-14-2010
I guess that will work as well. This Cisco Desktop Recording Service is the same RPServer service. Y...

Re: UCCX 5.0(2) Disable call recording supervisor desktop

Created by in Contact Center
09-13-2010
09-13-2010
Hello Bill,Unfortunately there's no way to disable recording without disabling monitoring. The probl...

Re: IP IVR v7 database restore fails on reinstall

Created by in Contact Center
09-10-2010
09-10-2010
Yeah that makes sense. Glad to hear it worked!

Re: IP IVR v7 database restore fails on reinstall

Created by in Contact Center
09-10-2010
09-10-2010
Hello Clifford,As per the error "Fail to update CRS Config Datastore primary state in node 1', you c...

How to backup CRS 5.0

Created by in Collaboration, Voice and Video Documents
07-29-2010
07-29-2010
CRS 5.0 use a Backup and Restore application embedded within the application platform (Tools > Backu...
Public Statistics
Date Registered ‎06-21-2006 04:41 PM
Date Last Visited ‎10-09-2017 12:27 PM
Total Messages Posted 119
Total Helpful Votes Received 285
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