About liettig

liettig · 03-14-2012

Hi,with UCCX 8 the Agent Detail Report has the called number column with the agent dialed numbers. Is there a way to have a customer name instead of the customer phone numbers?For exampleAgent Name .. Called NumberAgent1 .. name_customer1Agen...

liettig · 08-18-2011

Hi,I need a script that returns Agent extension of an already logged-in agents.. (I mean that I need to know if a specific agent is already logged in or not)is it possible?.. thx in advance

liettig · 12-23-2010

Hi,I have uccx 8.I have a script with a menu. When calling from many different type of phones and countries the menu script works correctly.When calling from iphone the system gets 22 instead of 2 (I mean that the user from iphone press 2 but the scr...

liettig · 09-14-2009

Hi,is there anyone who knows if is possible to have a personal address book with CallManager Express?

liettig · 08-17-2009

Hi,is there anyone who can kindly show me when to use the network-clock-participate command?Is it needed in a router with 2 VWIC BRI (2 ports) connected to the same provider?Regards

liettig · 03-14-2012

Hi Aaron,can you please help me a little be further about the first step? Suppose that CUCM has already the name information. How can UCCX look that number against something and store in his DB?I would really appreciate if you can suggest me link(s)...

liettig · 08-23-2011

Thank you so much. It solved my problem.Gabriele

liettig · 08-19-2011

Hi graham,so there is no way to know if a specific agent is logged in or not.. It is only possible to know the state of a specific agent.. right?thx

liettig · 12-26-2010

Hi Clifford,thank you for your answer. The gateway is an H323 gateway and dtmf relay h245-alphanumeric is configured under voip dialpeer to CUCM.

liettig · 12-26-2010

Hi anubhati,thank you for your answer. Unfortunately I am not comfortable with uccx 8 logs yet. Can you please tell me which logs you want me to enable on UCCX 8 from the following possible choice:Cisco Unified UCCX Engine (LIBRARIES, MANAGERS, MISCE...

Member Since	‎08-19-2003 05:04 AM
Date Last Visited	‎08-18-2017 03:55 AM
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UCCX 8 Called name instead of number in Agent Detail Report

Contact Center Script for AgentExtension

uccx 8 script dtmf digits wrong interpretation

phone book in CUCME

network-clock-participate

UCCX 8 Called name instead of number in Agent Detail Report

Contact Center Script for AgentExtension

Contact Center Script for AgentExtension

Re: uccx 8 script dtmf digits wrong interpretation

Re: uccx 8 script dtmf digits wrong interpretation