I'm trying to find information about either the desktop API, or IPCC Express API for the purpose of coding desktop functionality into an already existing CRM application. Is there any information out there in this regard? Specifically, I'm looking ...

I give up! (g). I am running an ICS-7750 with CCM 4.1 (don't say it), with the MRP3-8FXS and an FXO-M1 module. The Gtwy is in H.323 mode of course, and works fine.If a call comes in with both Number AND Name Caller ID (CLND and CLID) this informati...

Anyone have luck with CLID with an FXO-M1 interface? It's in H.323 mode (I guess CLID STILL doesn't work properly in MGCP modem I'm reading).Gateway operates perfectly, just never CLID on IPPhone display. Can't seem to find much info on CCO on th...

I have a customer reporting that the IP Phone agent is logging out after appx. 24 hours. Being a 24x7 Call Centre, you can see how this is not good.Has anyone experienced this? Any ideas?Thanks in advanceJohn.

Ok, the manuals leave much to be desired here. In CRA v3, in the application editor you have the ability to "Set prompt Language" by using the "Set Contact Info" component. Although you set this to a variable. Is this variable supposed to be the D...