About Akash R. Bhame

Akash R. Bhame · 12-29-2016

Hi All, We have configured outbound in predictive mode, now client has come with requirement where he wants CSQ name should get displayed on agent finesse desktop when agent gets reserved. By default it does not shows CSQ name in finesse agent deskt...

Akash R. Bhame · 12-11-2016

Hi,Need help.We have migrated clients UCCX 7.x to 11.5, after migration client started complaining that they are not able to pool complete reports which has more then 8000 rows.After some findings we found it is 8000 rows is limitation of product UC...

Akash R. Bhame · 05-17-2016

HI,When we stop REAS service of master server calls are not going via slave REAS, we are able to see master and slave server in REAS management page https://REAS server IP:9990.when we access the slave server web portal we are not able to see configu...

Akash R. Bhame · 05-11-2016

Hi Guys,Need help to resolve the Supervisor Gadget issue.Issue: RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove button to add /remove url, but url categories i am getting add/remove tab.RegardsAkash

Akash R. Bhame · 05-05-2016

Hi,RME 10.6.1 versionFinesse 10.5.1 versionIn finesse remote expert mobile supervisor tab not getting add/remove tab to add url, but url categories i am getting add/remove tabs.Same issue observed in both IE and firefox.Tested web browser versions.1....

Akash R. Bhame · 01-05-2017

HI John, We have followed the document, which database? could you guide me? regards Akash

Akash R. Bhame · 01-05-2017

Hi John, Need small help, facing issue with integration of stand alone CUIC with UCCX 11.5. UCCX IP: 172.29.107.22 Getting following error on CUIC. for database host 172.29.107.22: INFORMIXSERVER does not match either DBSERVERNAME or DBSERVERALIAS...

Akash R. Bhame · 09-13-2016

Hi Daniel, Are you able to generate the reports for 9/9/16 after installation of COP file? Could you also share the cop file on below mail, Cisco has not yet published the COP on Cisco site. aakash.bhame@gmail.com Regards Akash

Akash R. Bhame · 05-31-2016

Hi Rob,We got update from Cisco account team, master and slave to get sync we need to enabled multicast on network, we have master and slave in different network, now it is pending from client side with two options 1. enable multicast 2.move slave in...

Akash R. Bhame · 05-17-2016

Hi Please find below screen captured, same output observed in finesse desktop as well,add/remove url tab. Add/Remove URL Categories Tab Also finesse console logs,This site makes use of a SHA-1 Certificate; it's recommended you use certificates with...

Member Since	‎07-18-2012 04:55 AM
Date Last Visited	‎12-14-2022 01:41 AM
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CSQ(predictive Outbound Agent CSQ) name should get display on agent finesse desktop when agent gets reserved for outbound call.

UCCX CUIC 11.5 8000 rows limitation

Remote Expert Mobile 10.6. REAS server Redundancy not working

RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove tab to add url, but url categories i am getting add/remove tabs

RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove tab to add url, but url categories i am getting add/remove tabs

HI John,

Hi John,

Hi Daniel,

Re: Remote Expert Mobile 10.6. REAS server Redundancy not working

Re: RME 10.6.1 version in finesse remote expert mobile supervisor tab not getting add and remove tab to add url, but url categories i am getting add/remove tabs