Hi guys,I am configuring a CUBE h323-SIP at one of our customers' site, SIP is connecting to the service provider TDM, while H.323 is for CUCM 7.1I had to configure the same setting with a temporary 2811 router and it was working fine in both incomin...

Hi everybody,I am trying to integrate Unity 5.0 with Exchange 2007 (UM).I tried the installation twice, and always subscribers while trying to view their messages: they got the message: "your messages are not available.", I searched Cisco and knew it...

Hi,As I know, ccx call recording is only "on-demand recording"; that is an agent or supervisor have to click "record" to start recording for a call.is there a way to make full recording (record all calls carried out) without introducing a third-party...

Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain incoming-ID numbers, a call should be dropped instead of being routed to an agent.Anyone knows a solution? Thank you a lot in advance

Hi,I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call...