About danielwiebe

danielwiebe · 04-24-2012

I've got a customer with a uc560 on pri. There are two main reception points that login to a BACD to get calls on their main number. In the last two weeks they've been getting a high number of calls on their sets showing as coming from DN 400 (ACD D...

danielwiebe · 03-17-2012

I've done RMA's through the 1800 number for big stuff (uc320/560's) but I've got a customer with one bad handset on a SPA502g. Nothing wrong with the phone itself. Is the process the same to get a new handset or is there some easier way to get it rep...

danielwiebe · 02-27-2012

Good morningI was hoping for some assistance on a possible QOS issue I'm having with a customer system.SPECS: UC320 latest release firmwareSWITCH SF302-08P SPA504g setsThe 320 is connected to one of the gigabit uplink ports on the SF302-08P switch. ...

Analog/FXS cordless phone user guide · 02-09-2012

Like the title says I'm looking for a user guide for a customer who has a cordless phone on a uc540 FXS port. They want to use some of the features available through the link/hookflash button. I can't seem to find an easy guide. Any help would be app...

danielwiebe · 12-16-2011

I've been looking around and so far had no luck finding an 8.1 bug for MOH.I've got a customer with a UC560 that is unable to get the external MOH jack working. I tested it myself from my blackberry so I know the music source is good. I've changed th...

danielwiebe · 05-14-2012

Assuming the set has a spare line button create a DN and put it on that button with a silent ring. Add that DN to the BACD. In settings on the phone set it to silent ring. One issue this could cause is calls taking longer to be answered depending on ...

danielwiebe · 05-14-2012

A cheap easy way to go would be to add his set to the BACD and make the buton non ringing. Then his set would display the que numbers.

danielwiebe · 05-07-2012

For something like an ambulance station I'd suggest getting a PRI failover service from your provider. Basically what happens is if the PRI goes down for any reason (UC power outage, system failure, cut lines, hdsl card failure etc) the Central offic...

danielwiebe · 04-24-2012

Will do.Does 8.6 have any fixes for BACD issues?

danielwiebe · 04-24-2012

I haven't tried a reload yet.It's running 8.2

Member Since	‎07-28-2010 10:50 AM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	61
Total Helpful Votes Received	10

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User Activity

ACD calls with dead air

Warranty question

QOS Issue?

Analog/FXS cordless phone user guide

UC560 8.1 external MOH issue

How can a manager monitor calls in a B-ACD que(s)?

How can a manager monitor calls in a B-ACD que(s)?

Pri Monitoring

Re: ACD calls with dead air

ACD calls with dead air