Scott,    CCX supports three modes for Agent Wrap up state, Wrap up disabled, Wrap up Automatic state with timer and Wrap up state with timer disabled. The attached image is of app admin config where you can set the Automatic wrap up as enabled and t...

You can have a maximum of 42 supervisors configured catering to teams having a maximum agents not > than 50.

Hi Carolyn,This is coming post 11.6, we plan to provide position in queue or EWT which is yet to be finalised.One key enhancement that is coming in 11.6 is defining Business hours for Chat which lets customer know the chat unavailability via the chat...

Hi,Can you raise a TAC case to have this issue fixed, the reporting user permission is provided in UCCX app admin not in CUIC.