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About jdickinson
08-31-2018
jdickinson
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Member since
01-10-2017
127
Posts
4
Helpful
5
Solutions
Latest Contributions by jdickinson
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Gadget update status via rest api to Talking
Created by
jdickinson
in
Contact Center
05-22-2017
05-22-2017
I know it's possible to modify the status from ready to not read etc... Can I modify to talking once...
Re: what's the best way to have a gadget play audio file
Created by
jdickinson
in
Contact Center
05-19-2017
05-19-2017
We have VDI's and the headset is plugged into the phone.When the agent answers a call, the gadget no...
Re: what's the best way to have a gadget play audio file
Created by
jdickinson
in
Contact Center
05-18-2017
05-18-2017
Hi All, this was really helpful. I used my own webserver for this and getting the mp3 file to play i...
Re: what's the best way to have a gadget play audio file
Created by
jdickinson
in
Contact Center
05-15-2017
05-15-2017
I would, but when I hit the link above, message is.description: The requested resource is not availa...
what's the best way to have a gadget play audio file
Created by
jdickinson
in
Contact Center
05-12-2017
05-12-2017
Should the below code work?https://uccx-001-app-prod.statebridgecompany.com:8445/3rdpartygadget/file...
postman getUser function
Created by
jdickinson
in
Contact Center
05-04-2017
05-04-2017
Any idea why this isn't working?https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/Us...
Re: Rest API help.
Created by
jdickinson
in
Contact Center
05-02-2017
05-02-2017
ok thanks, figured it out. ussue was the uri...
Re: make call gadget
Created by
jdickinson
in
Contact Center
05-02-2017
05-02-2017
Ok, figured this one out. It's DROP using a PUT and the dialogId...d = ""+ "DROP" + ""+extension+"" ...
Rest API help.
Created by
jdickinson
in
Contact Center
05-01-2017
05-01-2017
Through my web app, I have access to all the rest api functions.I did not see one for placing a call...
The odbc connection to uccx
Created by
jdickinson
in
Contact Center
04-26-2017
04-26-2017
The odbc connection to uccx never worked for me after spending hours trying to get connections to wo...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-20-2017
04-20-2017
So for the utilities thing, this worked. try { token = _util.getUserAuthString(); } catch (e) { toke...
make call gadget
Created by
jdickinson
in
Contact Center
04-20-2017
04-20-2017
I didn't see a hangup function.Is there a way to hangup a call that was made?
Re: Screen pop Gadget Finesse 11.5 Chrome
Created by
jdickinson
in
Contact Center
04-20-2017
04-20-2017
Bruce, it could be how the IVR is sending the data. Possibly you have a route setup where the caller...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
Also the docs should change and say config is what should be passed in. The documents don't say that...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
Yea it's just easier to create a static account and use those credentials. LOL
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Public Statistics
Date Registered
01-10-2017
08:31 AM
Date Last Visited
08-31-2018
01:19 AM
Total Messages Posted
127
Total Helpful Votes Received
4
Helpful Votes Given To
User
Helpful Count
jdickinson
4
dekwan
6
samneil2000
2
poonam.menon
1
rikardkrvaric
1
See all >
Helpful Votes From
User
Helpful Count
jdickinson
4
See all >