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jdickinson
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About jdickinson
08-31-2018
jdickinson
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Member since
01-10-2017
127
Posts
4
Helpful
5
Solutions
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Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
I tried this: try { token = _util.getAuthHeaderString(config); } catch (e) { token = "error"; }and i...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
Do you mean successfully on postman? I don't remember off the top of my head, but I am not sure that...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
let me try this:_util = finesse.utilities.Utilities;_util.getAuthHeaderString(finesse.gadget.Config)
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
yes I have auth working with postman and also with my app.I think I just need the basic user auth da...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
when I call the getToken() function it errors, not sure why it does not throw an exception. Again, h...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-19-2017
04-19-2017
I have successfully used now callvariable1 populated but not accountnumber, this is useful.
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-18-2017
04-18-2017
Also I tried using postman with the correct dialogID UPDATE_CALL_DATA Happy customer! userLoanId 000...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-18-2017
04-18-2017
not getting very far with that.This just breaks it... var basics = ""; finesse.utilities.getUserAuth...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-18-2017
04-18-2017
ok I have it coded up to a point where now it's asking for authentication....Is there a webtoken I c...
Re: CallOut gadget
Created by
jdickinson
in
Contact Center
04-18-2017
04-18-2017
I think I know what is needed, but having trouble with this part.In the process call, I want to init...
Re: ivr data contactcalldetail
Created by
jdickinson
in
Contact Center
04-17-2017
04-17-2017
That's great! after some research I figured out what the contactType status is connected to.We basic...
CallOut gadget
Created by
jdickinson
in
Contact Center
04-17-2017
04-17-2017
So I am attempting to add data to the call out gadget, i.e.: callvars["callVariable1"] = loanid; cal...
2 agents issue
Created by
jdickinson
in
Contact Center
04-11-2017
04-11-2017
we have 2 agents that primarily make outbound calls, so they are in not-ready status most of the tim...
Re: ivr data contactcalldetail
Created by
jdickinson
in
Contact Center
04-11-2017
04-11-2017
I don't know where one part of the system ends or begins, but when user calls in and punches in the ...
ivr data contactcalldetail
Created by
jdickinson
in
Contact Center
04-11-2017
04-11-2017
When the customer calls in, a session is started.enters a id in our IVR, If the customer doesn't do ...
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Public Statistics
Date Registered
01-10-2017
08:31 AM
Date Last Visited
08-31-2018
01:19 AM
Total Messages Posted
127
Total Helpful Votes Received
4
Helpful Votes Given To
User
Helpful Count
jdickinson
4
dekwan
6
samneil2000
2
poonam.menon
1
rikardkrvaric
1
See all >
Helpful Votes From
User
Helpful Count
jdickinson
4
See all >