We can check current mapped skillgroup from agent explorer, however Want to know if there is a query to check what are the skillgroups assigned for a particular agent before10 days or a defined period of time
Any help will be appreciated
Hello all,During PIM addition, may i know the function of "CTI call wrapup delay" and why we are giving "0", some one pls explain, Kinldy refer below screenshoot
Hi Pathy,
In AW server given on CCMP, open CCE webadmin page and then choose deployment type and save it. after doing the above steps, rerun the CCMP configuration, it should work.
No, its a production setup running fine for a long time. we have to choose deployment type when we integrate AW with CCMP 10.5. That is why we are doing this now, but we are stuck,
Can you advise the order to restart CC both sides?
