About Nathan Luk

Nathan Luk · 10-22-2018

We are looking to integrate the new UCCX 11.6.2 bubble chat into a website and the development team want to know if there is a way to register for an event to be triggered when the customer minimises or closes the chat window so they can do some othe...

Nathan Luk · 05-21-2017

Hi guys, I have what I thought was a fairly simple requirement where the customer wants Finesse to show a visual alert after an agent is talking on a call for longer than 10 minutes. Now this was baked into CAD before and I thought this sounded like...

Nathan Luk · 08-07-2016

Hi guys,Has anyone had issues with Team rooms intermittently being stuck decrypting title and decrypting content and also not being able to leave the room once joined (they get a message saying "It is not possible to leave this room")? It seems to ha...

Nathan Luk · 05-28-2015

Hi guys, I was wondering if there are any formula gurus who can help me out, I'm trying to create 4 different functions, one takes an enterprise skill group and returns the minimum expected delay / expected wait time. The other 3 are meant to take 2,...

Nathan Luk · 07-25-2013

Hey guys,I've been mucking around with getting Post Call Survey in CVP 8.5 and I got it working so if a call is answered by an agent and they hang up it transfers the caller to the survey correctly but it appears it does not play nice with Redirec...

Nathan Luk · 02-10-2016

Hi Michael, You need to create a new Report Definition which points to the new Data Source and then after that you create a Report based on the new Report Definition. If you don't have the Report Definition drawer then you probably only have CUIC st...

Nathan Luk · 02-10-2016

Hi David, Looks like the problem still exists in 10.6(1). I don't think it's a browser issue, I think it's a defect with the Report Definition as groupings summary rows work fine in other reports like the Contact Service Queue Activity by CSQ Report...

Nathan Luk · 02-10-2016

Hi niterid3r, I've done this upgrade and used the free wallboard solutions such as Gila to still connect to them (or at least a customised version of Gila). They still work, however "out of the box" if you have a HA system they don't handle failover...

Nathan Luk · 05-28-2015

Unfortunately no there is nothing from Cisco which will let you do this. I have worked around it using keystroke macro type tools like AutoIT when I've had to map 16000+ DNs (even then I tended to do it in batches of 1000 since when you try to do too...

Nathan Luk · 05-28-2015

Awesome, thanks very much for that Jameson, it appears Script Editor also has a limit of the number of functions you can use within a custom function and was saying the function exceeded that so I had to expand the ESG_MED functions within the formul...

Member Since	‎07-28-2005 05:04 PM
Date Last Visited	‎10-05-2022 12:31 AM
Posts	126
Total Helpful Votes Received	41

User Statistics

User Activity

UCCX Bubble Chat 11.6.2 Events on Hide or CLose

Finesse Call Duration Alert

Team Rooms - Stuck Decrypting Content and Title and unable to leave rooms

UCCE Script Editor Custom Function formula help

CVP 8.5 - Post Call Survey (PCS) with Redirect No Answer (RNA)

Hi Michael,

Hi David,

Hi niterid3r,

Unfortunately no there is

Awesome, thanks very much for