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gorourke
‎04-15-2021
Rising star
Personal Website
Awards
1
Spotlight Awards English Community, Developer of the Month, October 2019
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Spotlight Award
300 Helpful Vote
CCP Member
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
50 Replies
100 Helpful Vote
30 Helpful Vote
10 Helpful Vote
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Member since ‎06-13-2002
503
Posts
504
Helpful
37
Solutions

Re: How to get SystemInfo with get method in finesse.

Created by in Contact Center
01-18-2021
01-18-2021
For SystemInfo - you do not need to send anything - i.e. just use HTTP GET to the systemInfo URL.You...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
The CCE aw_db contains "Machine" tables as detailed below. However these will detail the type and ad...

Re: HDS/AWDB indication of Finesse Version?

Created by in Contact Center
01-13-2021
01-13-2021
ChrisYou can get this info direct from Finesse via the GetProductVersion API Call.See below for exam...

Re: How to replace one URl with other when server fails in Finesse

Created by in Contact Center
01-05-2021
01-05-2021
Komal,When using a load balancer / content switch for Finesse - the load balancer must redirect the ...

Re: ApiError for supervisor?

Created by in Contact Center
11-02-2020
11-02-2020
I do not know what the issue is - but you will not need to be a Primary Supervisor.As long as the Su...

Re: SocialMiner 11.6.2 multiple losses / drops and connections to the email server Exchange

Created by in Contact Center
10-27-2020
10-27-2020
The packet capture can only capture up to 100,000 packets.So put a filter on it - example below - to...

Re: SocialMiner 11.6.2 multiple losses / drops and connections to the email server Exchange

Created by in Contact Center
10-22-2020
10-22-2020
I would assume you could use the utils network capture command, on the Socialminer server. https://w...

Re: Email Element in call studio

Created by in Contact Center
09-15-2020
09-15-2020
David, Piyush, Is it not possible to add authentication for email in the Tomcat configuration files ...

Re: CCE 11.6 Finesse agents react to FB and twitter social media feeds

Created by in Contact Center
09-15-2020
09-15-2020
Webtext supports Facebook, Twitter and SMS into Cisco ECE.Maybe best to contact them:https://www.web...

Re: Question about database integration from Call Studio

Created by in Contact Center
09-14-2020
09-14-2020
Piyush, Your Tomcat config is not quite right.Have a look at this reference and see if it helps:http...

Re: How to implement the Custom Chat Application on UCCE

Created by in Contact Center
09-09-2020
09-09-2020
Sabari, >which one is best to go ECE or Task Based Routing API to integrate this Custom chat in fine...

Re: How to implement the Custom Chat Application on UCCE

Created by in Contact Center
09-09-2020
09-09-2020
Roy, >3. The agent needs to have a custom gadget allowing them to login and go ready for this channe...

Re: How to implement the Custom Chat Application on UCCE

Created by in Contact Center
09-08-2020
09-08-2020
If you are develeping a custom chat application for CCE you would use the Task Routing API.The API i...

Re: CCE 11.6 Finesse agents react to FB and twitter social media feeds

Created by in Contact Center
09-08-2020
09-08-2020
David, eGain offer a messaging hub which you purchase via Cisco (Cisco Solution plus) in bundles of ...

Re: Finesse filterId's for CUIC report

Created by in Contact Center
08-12-2020
08-12-2020
Not that I know of. I don't think it is available today. Gerry
Public Statistics
Date Registered ‎06-13-2002 11:15 AM
Date Last Visited ‎04-15-2021 08:56 PM
Total Messages Posted 503
Total Helpful Votes Received 504
Helpful Votes Given To
Awards
Community Spotlight Award
English Community, Developer of the Month, October 2019