About Gerry O'Rourke

Gerry O'Rourke · 08-02-2023

The following does NOT convert the time from UTC (GMT) Time to UK Time as expected. startTime = new Date(); startTimeISO = startTime.toISOString(); localTime = new Date(startTime).toLocaleString('en-GB', {timeZone: 'Europe/London'}) 1; Returns t...

Gerry O'Rourke · 07-28-2023

Anyone have any ideas why this gives an error in an webex connect evaluate node? const originalArray = ["apple", "orange", "banana"]; const formattedArray = originalArray.map(fruit => ({ fruit })); const myJson = JSON.stringify(formattedArray); 1; ...

Gerry O'Rourke · 07-07-2023

Webex Connection Logbooks only support .txt or .csv as the file type ? As per below the text file variables can multiple options. But since it supports tab, it should also allow the file type to be .tsv A TSV extension allows EXCEL file open the a T...

Gerry O'Rourke · 07-05-2023

Every time you write to the Logbook within the flow - is adds as a new line. What I would like is to write to the logbook once per flow - at the end of a call. So we will have a single row per flow in the logbook with a number of different variable v...

Gerry O'Rourke · 07-05-2023

This has happened to me numerous times and it appears to be a bug ? Let say node X has 3 outputs. I can drag 1 of the outputs from node X to node Y, but when I try the other outputs from Node X to Node Y, it just won't 'connect'. - and defaults to Re...

Gerry O'Rourke · 03-22-2024

Denise has answered the question above. It is not possible. An agent cannot access the other team members stats. A supervisor of the team can.Regards, Gerry

Gerry O'Rourke · 03-20-2024

Hi, Think about what you are asking. Can Cisco updated / develop Finesse to be supported on a browser which is already end of life since June 2022? IE11 is not as secure or as feature rich as modern browsers (Chome, Edge, Firefox) and has already rea...

Gerry O'Rourke · 03-19-2024

Yes - the workaround is to update / develop the gadget so it works on modern browsers! Why does the gadget not support Chrome / Edge etc? Gerry

Gerry O'Rourke · 03-19-2024

Ben, I would push back on TAC - that is not a good enough response. This is a Cisco doc and it is stating the file exists on the Cisco Finesse server. It is not customization at this point.Ask them to escalate this to the BU and get clarification on...

Gerry O'Rourke · 03-17-2024

I just checked my Finesse 12.6.2 ES1 server - and this doesn't exist on this server either. Getting a 404 for that URL. Regards, Gerry

Member Since	‎06-13-2002 11:15 AM
Date Last Visited	‎04-12-2024 12:48 AM
Posts	683
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How to obtain local time on Webex Connect using the Evaluate Node?

Evaluate Node - JavaScript error

Logbooks only support .txt or .csv ? Support for tsv?

Recommendation on Logbook usuage - Voice call Hangup

Flow Designer - Unable to connect to some nodes?

Re: FInesse agent state change event for team members

Re: Cisco Finesse 12.6(2) - Opening Gadgets in IE mode

Re: Cisco Finesse 12.6(2) - Opening Gadgets in IE mode

Re: Finesse styles CSS file finextcommonstyles.css

Re: Finesse styles CSS file finextcommonstyles.css