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delacruze
‎08-18-2017

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Member since ‎05-23-2012
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QRT Viewer CUCM 6.1.5 result fields what to look for?

Created by in IP Telephony and Phones
06-18-2012
06-18-2012
A user used the QRT button to report an issue with their phone call after it happened. I used RTMT t...

Cisco Agent Desktop low skill agent receiving calls before highe

Created by in Unified Communications Infrastructure
06-01-2012
06-01-2012
Yes that was it! I had to change to Most Skilled as it was set to Longest Idle Thanks!!

Cisco Agent Desktop low skill agent receiving calls before higher skill levels.

Created by in Unified Communications Infrastructure
06-01-2012
06-01-2012
A user was recently changed to a lower skillset so others would take queue calls before her. However...

Re: Forwarding DN still sending to original DN's voicemail?

Created by in Unified Communications Infrastructure
05-23-2012
05-23-2012
The easiest would be to remove the "old' user VM account and add the extension as an AlternateExtens...

Forwarding DN still sending to original DN's voicemail?

Created by in Unified Communications Infrastructure
05-23-2012
05-23-2012
We had a user leave the company and a request was made to forward their old extension to another use...
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Date Registered ‎05-23-2012 12:18 PM
Date Last Visited ‎08-18-2017 03:56 AM
Total Messages Posted 21
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