Hello, I'm running UCCX 8.5 and need to implement a post call survey which the agent will manually transfer to.   This will be fairly simple and will capture customer responses 1-5.   The scripting piece will be straight forward enough.   What I'm tr...

Hello,I saw a previous unanswered post about VMO silent install and bypassing the phone number verification the first time users open Outlook and thought I would ask the question again to see if anyone has a solution.https://supportforums.cisco.com/m...

Hello,I need some help understanding a problem I just encountered and while I feel like I should know the answer to this, apparently I do not.   Can someone help me understand the difference and appropriate use of the "network-clock-select" command a...

Hello,I'm using Line/Device calling search spaces and understand the need and purpose of the secondary forwarding CSS (at least I thought I did).   What I was not aware was that the forward busy and no answer would not use the combined search spaces....