Hi, I have been asked to look at setting up a customers MOH for there internal radio station. Are there any Documents that detail the process for this? My Understanding is that you would need to: Setup a seperate server/PC to run the live feed and then multicast this out on the LAN environment Setup a MOH server in CUCM that details the above device ? or Setup a Fixed MOH Audio source and use a Cisco approved USB device? Are there any details on how a USB devise can stream the Live Radio? I am sure there is a solution but i have not yet found one. Any Help would be greatly appreciated. Thanks ... View more

Hi, After runnin COBRAS for an export from Unity 5.0 i have not been able to access the Web/SA  administration page. I have heard from a colleague that this is a bug. I cannot find any info on how to fix the issues? Is there any information on this fix? Thanks David                   ... View more

Dear All, We are looking to integrate our callmanager and Unity connection with a new MS AD global catalogue server.  I understand that i need to import a new certificate via the  Cisco Unified OS amministration in the respective servers. I have found the process on how this is acheived and it seems pretty straight forward.  how do i generate/obtain the correct certificate to install? Is there a process or a specific certificate name that i should be requesting from the MS AD Administrator?  Is there any documentation on this? Thanks David ... View more

Hi, We are running a cisco Unity 5.0 server. It has only been in for a short while. Users are complaining that there is an issue leaving messages for longer than 30 Seconds.  i have checked the following and cannot work out why they still do not work. i have checked this myself on a test phone altering some timers but still no joy. It is the same for internal and external callers. I have checked the below: Class of Service => Messages =Maximum Length for subscribers = 300 ( Internal Calls ) Call Handlers => Messages = A Selected Subscriber => 300 Subscriber/Subscriber Template =>Messages => Maximum Message Length =300 Thanks David ... View more

Hi, We are trialing a solution for a rightfax installation. I have the router and the Fax server setup. The router has been in production and sorks fine. We have taken 1 of the available numbers and create a SIP dial peer to divert inbound faxes to the FoIP server. dial-peer voice 274 voip destination-pattern 274 session protocol sipv2 session target ipv4:10.10.0.108 incoming called-number . codec g711ulaw fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none As we already use this in a production environment for all in and outbound calls is there anything else i am missing. Below are the debugs u have got so far. 002997: Feb 27 10:23:37.483 AEDT: //-1/BE7DFA698357/CCAPI/cc_api_display_ie_subfields:    cc_api_call_setup_ind_common:    cisco-username=    ----- ccCallInfo IE subfields -----    cisco-ani=00404542740    cisco-anitype=2    cisco-aniplan=1    cisco-anipi=0    cisco-anisi=3    dest=274    cisco-desttype=4    cisco-destplan=1    cisco-rdie=FFFFFFFF    cisco-rdn=    cisco-lastrdn=    cisco-rdntype=-1    cisco-rdnplan=-1    cisco-rdnpi=-1    cisco-rdnsi=-1    cisco-redirectreason=-1   fwd_final_type =0    final_redirectNumber =    hunt_group_timeout =0 002998: Feb 27 10:23:37.487 AEDT: //-1/BE7DFA698357/CCAPI/cc_api_call_setup_ind_common:    Interface=0x48AE7B84, Call Info(    Calling Number=00404542740,(Calling Name=)(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed),    Called Number=274(TON=Subscriber, NPI=ISDN),    Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,    Incoming Dial-peer=202, Progress Indication=NULL(0), Calling IE Present=TRUE,    Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1 002999: Feb 27 10:23:37.487 AEDT: //-1/BE7DFA698357/CCAPI/ccCheckClipClir:    In: Calling Number=00404542740(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed) 003000: Feb 27 10:23:37.487 AEDT: //-1/BE7DFA698357/CCAPI/ccCheckClipClir:    Out: Calling Number=00404542740(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed) 003001: Feb 27 10:23:37.487 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: 003002: Feb 27 10:23:37.487 AEDT: :cc_get_feature_vsa malloc success 003003: Feb 27 10:23:37.487 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: 003004: Feb 27 10:23:37.487 AEDT:  cc_get_feature_vsa count is 3 003005: Feb 27 10:23:37.487 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: 003006: Feb 27 10:23:37.487 AEDT: :FEATURE_VSA attributes are: feature_name:0,feature_time:1206480800,feature_id:5479 003007: Feb 27 10:23:37.487 AEDT: //5350/BE7DFA698357/CCAPI/cc_api_call_setup_ind_common:    Set Up Event Sent;    Call Info(Calling Number=00404542740(TON=National, NPI=ISDN, Screening=Network, Presentation=Allowed),    Called Number=274(TON=Subscriber, NPI=ISDN)) 003008: Feb 27 10:23:37.487 AEDT: //5350/BE7DFA698357/CCAPI/cc_process_call_setup_ind:    Event=0x47AE0768 003009: Feb 27 10:23:37.487 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:    Try with the demoted called number 274 003010: Feb 27 10:23:37.491 AEDT: //5350/BE7DFA698357/CCAPI/ccCallSetContext:    Context=0x48E31420 003011: Feb 27 10:23:37.491 AEDT: //5350/BE7DFA698357/CCAPI/cc_process_call_setup_ind:    >>>>CCAPI handed cid 5350 with tag 202 to app "_ManagedAppProcess_onramp-sffax" 003012: Feb 27 10:23:37.495 AEDT: //5350/BE7DFA698357/CCAPI/ccCallProceeding:    Progress Indication=NULL(0) 003013: Feb 27 10:23:37.503 AEDT: //5350/BE7DFA698357/CCAPI/ccCallDisconnect:    Cause Value=1, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0) 003014: Feb 27 10:23:37.503 AEDT: //5350/BE7DFA698357/CCAPI/ccCallDisconnect:    Cause Value=1, Call Entry(Responsed=TRUE, Cause Value=1) 003015: Feb 27 10:23:37.503 AEDT: //5350/BE7DFA698357/CCAPI/cc_api_get_transfer_info:    Transfer Number Is Null 003016: Feb 27 10:23:37.567 AEDT: //5350/BE7DFA698357/CCAPI/cc_api_call_disconnect_done:    Disposition=0, Interface=0x48AE7B84, Tag=0x0, Call Id=5350,    Call Entry(Disconnect Cause=1, Voice Class Cause Code=0, Retry Count=0) 003017: Feb 27 10:23:37.567 AEDT: //5350/BE7DFA698357/CCAPI/cc_api_call_disconnect_done:    Call Disconnect Event Sent 003018: Feb 27 10:23:37.567 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: 003019: Feb 27 10:23:37.567 AEDT: :cc_free_feature_vsa freeing 47E96F98 003020: Feb 27 10:23:37.567 AEDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: 003021: Feb 27 10:23:37.567 AEDT:  vsacount in free is 2 Any help is greatly appreciated. Do i Need an outbound Dial peer specific to this number? Thanks David ... View more

Hi, I have recently setup an inbound SIP connection between our site and Engin. This works OK, and i have setup an overlay buttin on the ephone 1 for the new ephone-dn 10. When the call is answered and we try to transfer the call when you hit the transfer key and enter the extension, the call is "blind" trasfered and you do not get an option to speak to the transfer"ee" before pushing the transfer key again. I cannot work out how to change this. Any ideas would be greatly appreciated. I can run some debugs etc if needed. Thanks David no ip dhcp use vrf connected ip dhcp excluded-address 10.1.1.1 10.1.1.199 ip dhcp excluded-address 10.1.1.220 10.1.1.254 ! ip dhcp pool PHONES network 10.1.1.0 255.255.255.0 default-router 10.1.1.254 option 150 ip 10.1.1.250 ! ! no ip domain lookup ip host byo.engin.com.au 203.161.164.69 ip name-server 63.203.35.55 ! no ipv6 cef ! multilink bundle-name authenticated isdn switch-type basic-net3 ! ! voice service voip allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip no supplementary-service sip moved-temporarily no supplementary-service sip refer sip bind control source-interface Vlan258 bind media source-interface Vlan258 ! ! voice class codec 10 codec preference 1 g711ulaw codec preference 2 g711alaw codec preference 3 g729r8 voice translation-rule 1 rule 1 /^\(.*\)/ /00\1/ ! voice translation-rule 2 rule 1 /^\(.*\)97466475/ /711/ rule 2 /^\(.*\)97469912/ /715/ ! voice translation-rule 3 rule 1 /715/ /97469912/ rule 14 /.*/ /97466475/ ! ! voice translation-profile Outside-BRI-Lines-Incomming translate calling 1 translate called 2 ! voice translation-profile Outside-BRI-Lines-Outbound translate calling 3 ! ! ip tftp source-interface Vlan100 ! ! ! interface FastEthernet0/0 no ip address shutdown duplex auto speed auto ! interface range FastEthernet0/1/0 - 8 switchport access vlan 258 spanning-tree portfast ! ! interface BRI0/1/0 no ip address isdn switch-type basic-net3 isdn point-to-point-setup isdn incoming-voice voice isdn sending-complete ! interface Vlan1 no ip address ! interface Vlan100 no ip address ! interface Vlan258 description digerati DMZ02 VLAN ip address 10.1.1.250 255.255.255.0 ! ip forward-protocol nd ip route 0.0.0.0 0.0.0.0 10.1.1.254 ip route 10.1.1.251 255.255.255.255 Integrated-Service-Engine0/0 ! ! voice-port 0/1/0 translation-profile incoming Outside-BRI-Lines-Incomming translation-profile outgoing Outside-BRI-Lines-Outbound echo-cancel coverage 24 compand-type a-law cptone AU ! voice-port 0/1/1 translation-profile incoming Outside-BRI-Lines-Incomming translation-profile outgoing Outside-BRI-Lines-Outbound echo-cancel coverage 24 compand-type a-law cptone AU ! voice-port 0/4/0 auto-cut-through signal immediate input gain auto-control description Music On Hold Port ! sccp local Vlan258 sccp ccm 10.1.1.250 identifier 1 sccp ip precedence 3 sccp ! sccp ccm group 1 bind interface Vlan258 associate ccm 1 priority 1 associate profile 1 register TRANSCODE ! dspfarm profile 1 transcode description Transcoding Resources codec g711ulaw codec g711alaw codec ilbc codec g723r63 codec g723r53 codec gsmamr-nb codec g729ar8 codec g729abr8 codec g729r8 codec g729br8 maximum sessions 4 associate application SCCP ! ! dial-peer voice 7000 voip description Voice Mail Dial Peer destination-pattern 700. session protocol sipv2 session target ipv4:10.1.1.251 incoming called-number . dtmf-relay sip-notify codec g711ulaw no vad ! dial-peer voice 5 pots description ** MOH Port ** destination-pattern ABC port 0/4/0 no sip-register ! dial-peer voice 720 pots description Fax destination-pattern 720 direct-inward-dial port 0/0/0 ! dial-peer voice 721 pots description Modem destination-pattern 721 direct-inward-dial port 0/0/1 ! dial-peer voice 1000 pots destination-pattern 0T direct-inward-dial port 0/1/0 ! dial-peer voice 1001 pots destination-pattern 0T direct-inward-dial port 0/1/1 ! dial-peer voice 3000 voip description VoIP to Engin session protocol sipv2 session target ipv4:203.161.164.69 incoming called-number 0390177882 dtmf-relay h245-alphanumeric codec g711ulaw ip qos dscp ef signaling no vad ! ! sip-ua authentication username 0390177882 password 7 052A1C5A7666182F4B no remote-party-id retry invite 2 retry register 10 timers connect 100 registrar dns:byo.engin.com.au expires 3600 sip-server dns:byo.engin.com.au connection-reuse host-registrar ! ! ! telephony-service sdspfarm units 1 sdspfarm transcode sessions 4 sdspfarm tag 1 TRANSCODE load 7914 S00105000300 load 7915-12 B015-1-0-3 load 7915-24 B015-1-0-3 load 7916-12 B016-1-0-3 load 7916-24 B016-1-0-3 load 7906 SCCP11.8-4-2S load 7911 SCCP11.8-4-2S load 7921 CP7921G-1.2.1 load 7925 CP7925G-1.3.1 load 7931 SCCP31.8-4-2S load 7937 apps37sccp.1-3-2-0 load 7941 SCCP41.8-4-2S load 7941GE SCCP41.8-4-2S load 7942 SCCP42.8-4-2S load 7945 SCCP45.8-4-2S load 7961 SCCP41.8-4-2S load 7961GE SCCP41.8-4-2S load 7962 SCCP42.8-4-2S load 7965 SCCP45.8-4-2S load 7971 SCCP70.8-4-2S load 7975 SCCP75.8-4-2S load 521G-524G cp524g-8-1-17 load 525G spa525g-7-1-9 load 501G spa5x5-7-1-3c load 502G spa5x5-7-1-3c load 504G spa5x5-7-1-3c load 508G spa5x5-7-1-3c load 509G spa5x5-7-1-3c max-ephones 10 max-dn 15 ip source-address 10.1.1.250 port 2000 system message Digerati Solutions url services http://10.1.1.251/voiceview/common/login.do url authentication http://10.1.1.251/voiceview/authentication/authenticate.do time-zone 48 date-format dd-mm-yy voicemail 7001 max-conferences 8 gain -6 moh flash:media/Opus_Number_1.ulaw.wav web admin system name admin secret 5 $1$IfFJ$ow0y5Be7WK..FE7K.uaz80 dn-webedit time-webedit transfer-system full-consult directory entry 11 711 name Front Desk directory entry 12 722 name Tim Faase directory entry 13 713 name Josh Peters directory entry 14 714 name Tim Kirkman directory entry 20 720 name Fax directory entry 21 721 name Modem directory entry 15 715 name MaxComputing create cnf-files version-stamp 7960 May 02 2011 18:37:03 ! ! ephone-dn 1 dual-line number 711 pickup-group 1 label Reception name Reception call-forward busy 7001 call-forward noan 7001 timeout 20 hold-alert 30 originator ! ! ephone-dn 2 dual-line number 712 pickup-group 1 label Tim Faase name Tim Faase call-forward busy 7001 call-forward noan 7001 timeout 20 hold-alert 30 originator ! ephone-dn 10 number 0390177882 label Melbourne_Number name Melbourne_Number hold-alert 30 originator ! ! ! ephone 1 device-security-mode none mac-address 0021.1BFC.7729 max-calls-per-button 2 username "Reception" password null codec g729r8 dspfarm-assist mtp type 521G 1o2,10 ... View more