All,      I feel that I am really close, but I am not able to retrieve a phone's status via the selectCmDevice Operation of the  RisPort SOAP Service. Here is my perl Code: #!/usr/bin/perl my $cucm_ip = "10.74.13.228"; my $user_axl = "user"; my $password_axl = "password"; my $dev ="SEPE8BA70FB8CB5"; ############################################################################################### $ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0; use SOAP::Lite; BEGIN { sub SOAP::Transport::HTTP::Client::get_basic_credentials     {      return       ($user_axl => $password_axl)           }          }           my $CUCM = SOAP::Lite              ->uri(" http://schemas.cisco.com/ast/soap/action/#RisPort#selectCmDevice ") #->uri(" http://schemas.cisco.com/ast/soap/ ")            ->proxy(" https://$cucm_ip:8443/realtimeservice/services/RisPort "); ###Maybe ?wsdl");            #->proxy("loopback://");             $CUCM->outputxml(1);             $CUCM->readable(1);             #$CUCM->envprefix('soapenv');             #$CUCM->ns($uri,'soap');             $CUCM->autotype(0); print "The Device $dev\n\n\n"; #####i############################################################################################# my %select =(    "MaxReturnedDevices" => 200,    "DeviceClass"        => "Any",    "Model"              => 255,    "Status"             => 'Any',    "NodeName"           => '',    "SelectBy"           => 'Name',    "SelectItems"        =>  "<item><Item>$dev</Item></item>",    "Protocol"           => 'Any',    "DownloadStatus"     => 'Any' ); ################################################################# my $state = SOAP::Data->name('StateInfo',''); my $data  = SOAP::Data->name('CmSelectionCriteria' ,  => \%select); my $elem  = SOAP::Data->type('data' => $data); my $response = $CUCM->selectCmDevice($state,$elem); ##my $status=$response->valueof('//return/row/Status'); ##print "status is : $status\n\n"; open OUT,'>','soap.xml' or die "$!"; print OUT $response; close OUT; The error I receive is as follows: <?xml version="1.0" encoding="utf-8"?><soapenv:Envelope xmlns:soapenv=" http://schemas.xmlsoap.org/soap/envelope/ " xmlns:xsd=" http://www.w3.org/2001/XMLSchema " xmlns:xsi=" http://www.w3.org/2001/XMLSchema-instance "><soapenv:Body><soapenv:Fault><faultcode>soapenv:Server.userException</faultcode><faultstring>org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass</faultstring><detail><ns1:stackTrace xmlns:ns1=" http://xml.apache.org/axis/ ">org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass         at org.apache.axis.encoding.ser.BeanDeserializer.onStartChild(BeanDeserializer.java:258)         at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1035)         at org.apache.axis.message.SAX2EventRecorder.replay(SAX2EventRecorder.java:165)         at org.apache.axis.message.MessageElement.publishToHandler(MessageElement.java:1141)         at org.apache.axis.message.RPCElement.deserialize(RPCElement.java:236)         at org.apache.axis.message.RPCElement.getParams(RPCElement.java:384)         at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:81)         at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)         at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)         at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)         at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)         at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)         at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)         at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)         at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)         at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)         at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)         at sun.reflect.GeneratedMethodAccessor195.invoke(Unknown Source)         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)         at java.lang.reflect.Method.invoke(Method.java:597)         at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)         at java.security.AccessController.doPrivileged(Native Method)         at javax.security.auth.Subject.doAsPrivileged(Subject.java:517)         at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)         at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)         at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283)         at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56)         at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189)         at java.security.AccessController.doPrivileged(Native Method)         at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185)         at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)         at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)         at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)         at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)         at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)         at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555)         at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)         at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)         at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)         at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)         at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)         at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)         at java.lang.Thread.run(Thread.java:662) </ns1:stackTrace><ns2:hostname xmlns:ns2=" http://xml.apache.org/axis/ ">rudua-cucmp001</ns2:hostname></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope> Something tells me that the error may be around the <SelectItems> tag because I am not sure that the child structure is adequate. I am also unsure that the URI, and proxy were constructed properly, lastly, I know that a sequence # is needed, I am unsure of how to include that as part of the request. ... View more

   All,       I am teaching myself to use SOAP::Lite to run SQL queries, but I have encountered an issue that I need your help with. I need to get a phone's Registration status (I have the SEP name) from RISDB. I am not too advanced in perl, so I am not sure how to do this with SOAP::Lite. I followed the example on this Discussion to create my basic script and it is successfully working:Perl not working CUCM 10.5. Can you please provide me with an example on how to query RISDB with SOAP::Lite on Perl to get the Phone status? ... View more

I have a script that does SNMP walks on L2 switches to determine which ports have phones plugged in to them.  I now need to take that output(SEP Name) to query Communications Manager so that I can see the registration status and the DN's associated to the phones and more info eventually. How do I achieve this via Perl. I have thousands of phones to do, that is why I need a solution like this one.  ... View more

I am trying to set up remote logging for an 8821 phone for troubleshooting purposes, but I cannot seem to be able to set this up correctly. Per the deployment guide: Log Server: This parameter specifies an IP address and port of a remote system where log messages are sent. The format is:xxx.xxx.xxx.xxx:ppppp@@options. Options will be format as base=x;pfs=y; base value range is 0~7,pfs value range is 0~1. And the two parameters are optional. Absence of pfs or base, pfs will be set to the default value 0 and base will be set to the default value  Can any one tell me what the base and pfs are? I want to point our logs to facility 7 on server 10.25.13.10 on port 514. So I assumed that the set up would be something like 10.25.13.10:514@7. I am not sure if this looks right,but it is not working. Also, there is a field on the device configuration page that is : "Log Profile". It lists 3 options Default, Preset, and Telephony. I cannot find any documentation that explains this in detail. Any helps is appreciated.  ... View more