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About kyle_hanson
01-08-2021
kyle_hanson
Beginner
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Member since
01-15-2015
20
Posts
5
Helpful
1
Solution
Latest Contributions by kyle_hanson
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Re: RoggerA SQL Drive Low on Space
Created by
kyle_hanson
in
Contact Center
03-09-2020
03-09-2020
Thank you everyone for the assistance and suggestions. It turned out to be Shadow Copy which was ena...
Re: RoggerA SQL Drive Low on Space
Created by
kyle_hanson
in
Contact Center
03-06-2020
03-06-2020
Are you running an Outbound Dialer?No, we are strictly inbound through the Contact Center. Is Rogger...
Re: RoggerA SQL Drive Low on Space
Created by
kyle_hanson
in
Contact Center
03-06-2020
03-06-2020
I'm not very familiar with SQL, but this looks good to me...
RoggerA SQL Drive Low on Space
Created by
kyle_hanson
in
Contact Center
03-06-2020
03-06-2020
In our PCCE 11.6 environment RoggerA is throwing alerts for low disc space for D Drive, which contai...
Re: PCCE - Queued Calls Disconnect after 1.5 Hours After MaxTimeinQueue Raised to 4 Hours
Created by
kyle_hanson
in
Contact Center
02-13-2020
02-13-2020
I was curious if they may be hitting a "too many nodes" limit, but can't say for sure. We don't use ...
PCCE - Queued Calls Disconnect after 1.5 Hours After MaxTimeinQueue Raised to 4 Hours
Created by
kyle_hanson
in
Contact Center
02-13-2020
02-13-2020
Our call center is slammed and calls are holding longer than normal. We ran into the usual hour limi...
Jabber Config File - UXMODEL
Created by
kyle_hanson
in
Collaboration Applications
02-13-2020
02-13-2020
I see in the documentation that adding classic to the Jabber config file should set it to Classic mo...
BAT Error for Jabber
Created by
kyle_hanson
in
IP Telephony and Phones
01-02-2020
01-02-2020
Trying to bulk create Jabber CSF phones, but keep getting errors. I started with All Details and hav...
Re: PCCE - Supervisor Permission Settings
Created by
kyle_hanson
in
Contact Center
11-15-2019
11-15-2019
They need to monitor their calls live and be able to change their current status. Also, wouldn't tak...
Re: PCCE - Supervisor Permission Settings
Created by
kyle_hanson
in
Contact Center
11-14-2019
11-14-2019
Would someone who is setup as an administrator be able to monitor calls and status within Finesse? I...
PCCE - Supervisor Permission Settings
Created by
kyle_hanson
in
Contact Center
11-14-2019
11-14-2019
Is there a way to set someone up as an agent or Team's supervisor, allowing the ability to monitor i...
Re: Jabber Display Name Change
Created by
kyle_hanson
in
Collaboration Applications
10-07-2019
10-07-2019
I've made these changes, including uploading and resetting TFTP a few times, but no changes happen w...
Jabber Display Name Change
Created by
kyle_hanson
in
Collaboration Applications
09-25-2019
09-25-2019
We're switching from CIPC to Jabber for phone only purposes. We have them set to Phone Only mode, re...
Re: Queue to Skill Group Node Failure
Created by
kyle_hanson
in
Contact Center
09-05-2019
09-05-2019
I think RONA answers my question actually, now that you mention it. This was a rapid, emergency depl...
Re: Queue to Skill Group Node Failure
Created by
kyle_hanson
in
Contact Center
09-05-2019
09-05-2019
Correct.
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Public Statistics
Date Registered
01-15-2015
07:00 AM
Date Last Visited
01-08-2021
10:26 PM
Total Messages Posted
20
Total Helpful Votes Received
5
Helpful Votes Given To
User
Helpful Count
Omar Deen
5
Vaijanath Sonvane
10
piyush aghera
5
See all >
Helpful Votes From
User
Helpful Count
Omar Deen
5
See all >