About kyle_hanson

kyle_hanson · 06-24-2021

Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones... Error occurredThe Router is not available. Try again later or contact your system administrator.This beg...

kyle_hanson · 04-07-2021

We're looking to find the peak concurrent agent's logged in per month in our PCCE v 11.6.1 environment. Is there a SQL query or CUIC report we can run to see this info?

kyle_hanson · 03-06-2020

In our PCCE 11.6 environment RoggerA is throwing alerts for low disc space for D Drive, which contains the SQL database. RoggerB is fine so far. Yesterday it was at 7.2 GB available and is at 6.6 GB today. RoggerB is at 20 GB and holding. We are expe...

kyle_hanson · 02-13-2020

Our call center is slammed and calls are holding longer than normal. We ran into the usual hour limit of the MaxTimeinQueue and raised it to 2 and then 4 hours. However, calls still seem to be disconnected regularly around 1.5 hours, well below our s...

kyle_hanson · 02-13-2020

I see in the documentation that adding classic to the Jabber config file should set it to Classic mode by default. However I have it in mine and it does not seem to take effect, even after an upload and TFTP reset. Does it go in a specific section? I...

kyle_hanson · 04-07-2021

I found the license consumption report on the Cisco site and will try adding it to our CUIC system, since we didn't have it before. If you don't mind sharing one of the other methods I'd appreciate it, in case I have issues adding this report.

kyle_hanson · 04-07-2021

I see no reports for licensing or license consumption. Can you please share the report name and/or the other methods you mention?

kyle_hanson · 03-09-2020

Thank you everyone for the assistance and suggestions. It turned out to be Shadow Copy which was enabled only on RoggerA and was occupying 15GB of space. After reducing it and limiting to the bare minimum the drive was back to normal. Not sure what t...

kyle_hanson · 03-06-2020

Are you running an Outbound Dialer?No, we are strictly inbound through the Contact Center. Is Rogger A and Rogger B in sync? You can check the max recovery keys in the TCD table to verifyThey do match when I run Select Max(RecoveryKey) from Terminati...

kyle_hanson · 03-06-2020

I'm not very familiar with SQL, but this looks good to me...

Member Since	‎01-15-2015 07:00 AM
Date Last Visited	‎09-22-2021 12:21 AM
Posts	24
Total Helpful Votes Received	5

User Statistics

User Activity

PCCE 11.6 - Error occurred "The Router is not available. Try again later or contact your system administrator."

Concurrent Agent Count for the Month - PCCE

RoggerA SQL Drive Low on Space

PCCE - Queued Calls Disconnect after 1.5 Hours After MaxTimeinQueue Raised to 4 Hours

Jabber Config File - UXMODEL

Re: Concurrent Agent Count for the Month - PCCE

Re: Concurrent Agent Count for the Month - PCCE

Re: RoggerA SQL Drive Low on Space

Re: RoggerA SQL Drive Low on Space

Re: RoggerA SQL Drive Low on Space