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kyle_hanson
‎01-08-2021
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1 Helpful Vote
1 Accepted Solution
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Member since ‎01-15-2015
20
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5
Helpful
1
Solution

Queue to Skill Group Node Failure

Created by in Contact Center
09-05-2019
09-05-2019
Is there a reason why a call would take the failure path on a Queue to Skill Group node? We have ran...

Skill Group Routing Algorithm in PCCE

Created by in Contact Center
07-31-2019
07-31-2019
Dealing with an issue where lower volume Skill Group calls hold longer than expected. These SGs have...

Export All Call Types from UCCE

Created by in Contact Center
07-11-2019
07-11-2019
Is there a way through CUIC or an SQL query on the AW/HDS server of CCE to extract all call types? I...

Was this ever fixed on your

Created by in IP Telephony and Phones
11-09-2015
11-09-2015
Was this ever fixed on your end? We are seeing this on one user as well.

9951/9971 Preservation Mode Disconnect

Created by in IP Telephony and Phones
01-15-2015
01-15-2015
While on conference calls, whether conferenced through the phone or through a toll-free service, our...
Public Statistics
Date Registered ‎01-15-2015 07:00 AM
Date Last Visited ‎01-08-2021 10:26 PM
Total Messages Posted 20
Total Helpful Votes Received 5
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