About edwin.ramana

edwin.ramana · 01-05-2022

Hi,I have a question regarding ECE on finesse gadget. If we're using lite agent on the browser, we can redirect to specifc page using url like thesse:https://10.254.173.24/system/web/apps/liteagent/#activity/658228https://10.254.173.24/system/web/app...

edwin.ramana · 09-30-2020

Is there any way to get ECE email transcript? There's an API for chat transcript:https://pubhub.devnetcloud.com/media/enterprise-chat-and-email/docs/guides/interaction-api-developer-guide/db/db4/classclientapplications_1_1pages_1_1asyncmessaging_1_1_...

edwin.ramana · 09-17-2020

Hi, I tried to use the ECE login API to get the X-egain-session to use the interaction API but I got this error the 2nd time I call this API, and the agent is kicked on the agent console, it didn't happen before. On the documentation it's stated: "In...

edwin.ramana · 06-10-2020

Hi,emailIs it possible to implement the ECE post chat survey outside of the sample webchat?For example on facebook messenger.Can I use this API(attached)? What is SID?Best Regards,Edwin R

edwin.ramana · 10-23-2018

Does Remote Expert mobile support applications which are built using Phone Gap/ Apache Cor.do.v.a? The word Cor.do.v.a is blocked here, I don't know why. Regards, Edwin R

edwin.ramana · 08-24-2022

Hi,How can we keep the session of the guest user alive?If we're using JWT to get an access token, there's no refresh token to refresh the access token. What if we re-generate the jwt token using the same client id, secret, and sub. Will webex keep th...

edwin.ramana · 08-14-2018

Hi Rob, Is there any documentation for that? Regards, Edwin R

edwin.ramana · 08-14-2018

Hi Rob, The media broker is up and running. It doesn't always happen. It happens on iOS, Android, and Web. Sometimes it happens, sometimes it doesn't. Regards, Edwin R

edwin.ramana · 08-06-2018

Hi Rob, That's not the solution for this problem but I've fixed the problem now. I need to add videotoolbox.framewok for REM 11.6, I don't need to add that framework on older release(REM 10.6&11.5). But it's not stated on Cisco Remote Expert Mobile...

edwin.ramana · 07-04-2018

Hi Rob,I tried this method but the onSurfaceRenderingStarted() never get called when the media is already streamed.Do you have any idea?ThxRegards,Edwin R

Member Since	‎04-17-2017 08:31 PM
Date Last Visited	‎01-19-2023 10:57 PM
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