About Keith Pretti

Keith Pretti · 05-09-2017

Does anyone have an example of using a Voice Form and storing the responses from a caller for playback to an agent at a later time? We are moving to Cisco using CVP and Call Studio and have a need to replace the current forms that take in caller resp...

Keith Pretti · 05-01-2017

What is the proper procedure to export a CVP Call Studio application to another server for back up and import purposes later? The end game is to make a non deployed application backup to another location. Thanks - Keith

Keith Pretti · 02-08-2016

I am trying to add an element in a group inside of Courtesy Call Back. The exit states are greyed out and I can not select done. What am I doing wrong? I have included an attachment in word of a screen print.

Keith Pretti · 11-03-2015

Well, he time has finally come. I have a need to identify inbound numbers by ANI, do a look up and route accordingly. Anyone have any experience they want to share? We are at UCCE 8.6 with CVP 8.x . ICM and CVP scripting is not a problem, just not su...

Keith Pretti · 04-16-2015

We just upgraded to 9.0.2 I need to know where the mail files reside in CIM before they are pushed to the agent. we have a Web server, app server and data server,thanks!

Keith Pretti · 05-18-2017

Bikrama,We are moving to a Cisco UCCE platform and using CVP Studio. Currently our customers and call into a number, can be asked a series of Questions, name, birth date etc and that info can be saved for access and play back later by an agent. I hav...

Keith Pretti · 05-02-2017

Thanks Omar - that worked fine. I was writing an internal doc on how we want to ensure we have a stored copy of the app.

Keith Pretti · 03-18-2016

ewindgat - if youo look at the Word doc on the first post there is a screen capture of what I am getting.

Keith Pretti · 03-15-2016

This is the first time we are making an addition to CCB. Nothing has changed. We are bringing on another business unit and they are being set up for CCB. seems to be a code issue. Can you see my attachment in Word?

Keith Pretti · 11-04-2015

Bill - We will be setting this up with about 400 - 500 phone numbers total and possible changes every 6 months depending on changes in customer volume of business. I am not a big SQL guy and David above mentions using CVP which would be a good choice...

Member Since	‎03-07-2013 05:47 AM
Date Last Visited	‎08-31-2022 01:35 PM
Posts	32
Total Helpful Votes Received	1

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CVP Voice Elements

Exporting applications from CVP Call Studio

Exit state greyed out

Setting up UCCE for routing by ANI

where are the mail files on EIM 9.0.2

Re: CVP Voice Elements

Thanks Omar - that worked

Re: Exit state greyed out

Re: Exit state greyed out

Bill - We will be setting