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egain_karthik
‎11-20-2020

Beginner
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1 Helpful Vote
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Member since ‎03-16-2010
69
Posts
13
Helpful
10
Solutions

EIM/WIM custom AddressBook

Created by in Contact Center
03-19-2012
03-19-2012
This should be corrected in the product,1. When launchingaddressbook window through assist(...) butt...

EIM/WIM multiple classifications problem - alarm node

Created by in Contact Center
03-19-2012
03-19-2012
seems to be a defect, you should be able to evalute condition 1 and condition 2 = result 1result 1 o...

EIM/WIM custom AddressBook

Created by in Contact Center
03-19-2012
03-19-2012
You should not modify anything in the database as this is populated based on customer records create...

EIM interaction delete activities or cases

Created by in Contact Center
02-03-2012
02-03-2012
page 182http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_...

EIM - disable redirect and reply-all option from reply roll-down

Created by in Contact Center
02-02-2012
02-02-2012
Actions are controlled at the role level so you can remove the undesired actions however not sure if...

WIM 4.4 forcing chat window to customer

Created by in Contact Center
02-02-2012
02-02-2012
This would be what is called proactive chat or offers. This is not available in this release.Externa...

WIM 4.4 Customer Email as Name

Created by in Contact Center
01-26-2012
01-26-2012
A scheduled report delivered to the user mailbox is the way to go, drilldown allows you to view the ...

WIM 4.4 transcript email

Created by in Contact Center
01-23-2012
01-23-2012
Currently there is no bcc available for chat transcript so the best alternative is to use the wim ch...

EIM (4.4.1) - HowTo automatically forward email with original at

Created by in Contact Center
01-20-2012
01-20-2012
Better to add the user as a supervisor and through outbound workflow emails from agent will go to su...

WEIM Chat Pages

Created by in Contact Center
10-10-2011
10-10-2011
The messages are in the L10N folders in,eService\l10n\en\us\lv\web\templatesYou can change the text ...

UEIM Chat Queue

Created by in Contact Center
10-08-2011
10-08-2011
there is currently no way to provide queue depth or wait time.

E-Mail Interaction Manager 4.3(2) - data model guide

Created by in Contact Center
09-22-2011
09-22-2011
Hi Zdenek,These are internal events that are not published yet, let me work with the Product Manager...

E-Mail Interaction Manager 4.3(2) - data model guide

Created by in Contact Center
09-01-2011
09-01-2011
There is no current data model guide for 4.3.2 and will be made available after 4.4Is there any spec...

CIM - EIM 4.3.2 ES7 Custom Activity Data Attributes

Created by in Contact Center
08-23-2011
08-23-2011
The reason why custom attributes are not allowed to be deleted is because DB tables are modified to ...

EIM - Search By Resolution Code

Created by in Contact Center
08-18-2011
08-18-2011
You can go to the advanced tab for activity search and use the classification.This is also documente...
Public Statistics
Date Registered ‎03-16-2010 01:02 PM
Date Last Visited ‎11-20-2020 08:23 AM
Total Messages Posted 69
Total Helpful Votes Received 13
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