The product is not part of EIM/WIM. A solution to your problem can be developed by AS. Since link will be the same you will need a layer in front of it and also never expose the link and this can be approached via AS. Please work with them as you have a specific requirement and the forum can direct you but not solve it here. ... View more

Easiest way to do it is to enforce it at the site level, once customer is authenticated the link is available. For authentication in WIM, you would need another module of our product which is Self Service not currently part of EIM/WIM which provides a portal which does the same thing as your site authentication would. You can also raise this as an enhancement with the PM team through TAC. ... View more

There is no general guidelines as this requires knowledge of EIM/WIM which lies in AS. It would require writing additional classes which listen to a response and either posts to the external app or invokes a custom web service call. This is not something the end user can customize. ... View more

This can be achieved via customization. ... View more

This can be achieved through customization, but when no agents are available when clicking on chat a message will show that no agents are available. ... View more

Matt the timezone is coming from the pc where you invoke the report, a saved report can be scheduled to run using a specific time zone, at run time or whilst creating a report your locale will be used to populate the time zone. Calendars do not drive report time zone and drives workflows and chat entry points. Time zone for logs and other calculation is based on the server time zone. ... View more

I think this defect is more indicative of what is happening. http://www.cisco.com/en/US/ts/fn/633/fn63371.html From awlog we are seeing that objects are deleted and recreated on AW and during this time if user is on CIM Admin console, queue,user addition or modification this initiates a check to the awdb and if objects are missing then syncs accordingly. In Awlogs we see objects deleted, 11:59:23 dis-uaw Trace: Local database must be initialized before proceeding. 11:59:23 dis-uaw Trace: Deleting from table t_ICR_Instance 11:59:23 dis-uaw Trace: Deleting from table t_ICR_Node 11:59:23 dis-uaw Trace: Deleting from table t_Customer_Definition 11:59:23 dis-uaw Trace: Deleting from table t_Customer_Options 11:59:23 dis-uaw Trace: Deleting from table t_Logical_Interface_Controller 11:59:23 dis-uaw Trace: Deleting from table t_Physical_Interface_Controlle 11:59:23 dis-uaw Trace: Deleting from table t_Agent_Desk_Settings 11:59:23 dis-uaw Trace: Deleting from table t_Peripheral 11:59:23 dis-uaw Trace: Deleting from table Cfg_Mngr_User_Desktop_Snap 11:59:23 dis-uaw Trace: Deleting from table Cfg_Mngr_App_Snapshot_State 11:59:23 dis-uaw Trace: Deleting from table Cfg_Mngr_User_Menu 11:59:23 dis-uaw Trace: Deleting from table Cfg_Mngr_View ...... 11:59:23 dis-uaw Trace: Copying table t_ICR_Instance 11:59:23 dis-uaw Trace: Copying table t_ICR_Node 11:59:23 dis-uaw Trace: Copying table t_Customer_Definition 11:59:23 dis-uaw Trace: Copying table t_Customer_Options 11:59:23 dis-uaw Trace: Copying table t_Logical_Interface_Controller 11:59:23 dis-uaw Trace: Copying table t_Physical_Interface_Controlle 11:59:23 dis-uaw Trace: Copying table t_Agent_Desk_Settings 11:59:23 dis-uaw Trace: Copying table t_Peripheral 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_User_Desktop_Snap 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_App_Snapshot_State 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_User_Menu 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_View 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_Globals 11:59:23 dis-uaw Trace: Copying table Cfg_Mngr_User_Settings 11:59:23 dis-uaw Trace: Copying table Skill_Target ... View more

Very valid, please file a PERS. ... View more

There is a SQL job which populates the report tables. These are summarization scripts. They need to run without any errors which ensures that reports are populated. On eGActiveDB check the status on jobs in EGPLR_SCHEDULED_TASK_STATUS For the chat issue check the configuration, Refer to page 102 of http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/installation/guide/cisco_im431_cce_installationguide.pdf in egpl_master.properties files webtemp.webdir = It should be set to FQDN. ... View more

Some setting groups are allowed at Partition level(http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_administration.pdf From Page 29). Email size, action on spam is specific to partition and cannot be set at lower levels. Analogous to having different spam capabilities for an Outlook account rather than a corporate policy. If one department needs spam emails for review, could you not remove the conditions that deem it as SPAM for that particular department and allow it to flow through? Since at partition level the emails are written to a file, if you are redirecting to another address going to the second department then we could remove the conditions that deem it to be spam. ... View more

The monitor fetches real time data and refreshes every 30 seconds by default, if window properties are lost upon refresh then this needs to be corrected. Please open a defect. ... View more