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egain_karthik
‎11-20-2020

Beginner
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Member since ‎03-16-2010
69
Posts
13
Helpful
10
Solutions

Re: UEIM Archive service

Created by in Contact Center
06-20-2011
06-20-2011
Is the process and instance set to automatic? You can set-up monitors in the partition 0 and set-up ...

Authenticated WIM Chat !

Created by in Contact Center
06-17-2011
06-17-2011
The product is not part of EIM/WIM. A solution to your problem can be developed by AS. Since link wi...

Authenticated WIM Chat !

Created by in Contact Center
06-16-2011
06-16-2011
Easiest way to do it is to enforce it at the site level, once customer is authenticated the link is ...

Re: EIM 4.3.1 More than 1 activity per IPTA agent

Created by in Contact Center
05-24-2011
05-24-2011
Please refer to page 30 of,http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center...

Re: Cisco E-Mail Interaction Manager - link to external applicat

Created by in Contact Center
05-18-2011
05-18-2011
There is no general guidelines as this requires knowledge of EIM/WIM which lies in AS. It would requ...

Re: Cisco E-Mail Interaction Manager - link to external applicat

Created by in Contact Center
05-18-2011
05-18-2011
This can be achieved via customization.

Re: Cisco CIM 4.3.2: chat button display online/offline for a qu

Created by in Contact Center
05-18-2011
05-18-2011
This can be achieved through customization, but when no agents are available when clicking on chat a...

Re: EIM 4.3.1 - Where do you change the default timezone for rep

Created by in Contact Center
05-18-2011
05-18-2011
Matt the timezone is coming from the pc where you invoke the report, a saved report can be scheduled...

Re: EIM 4.3.2 - Reinitialize AW Error

Created by in Contact Center
12-02-2010
12-02-2010
I think this defect is more indicative of what is happening.http://www.cisco.com/en/US/ts/fn/633/fn6...

Re: EIM 4.3 - Using address book

Created by in Contact Center
11-29-2010
11-29-2010
Very valid, please file a PERS.

Re: EIM 4.3.2 - Last Agent Routing - Non Integrated

Created by in Contact Center
11-02-2010
11-02-2010
The setting being hidden is a Defect. Please file a CDET for this.

Re: CIM 3.2 Questions

Created by in Contact Center
11-02-2010
11-02-2010
There is a SQL job which populates the report tables. These are summarization scripts.They need to r...

Re: EIM 4.3.2 - Action on Spam Email

Created by in Contact Center
11-02-2010
11-02-2010
Some setting groups are allowed at Partition level(http://www.cisco.com/en/US/docs/voice_ip_comm/cus...

Re: WIM 4.3 Error

Created by in Contact Center
10-28-2010
10-28-2010
This means that a response from the Application server (jboss) or DB request did not come back in 60...

Re: EIM 4.3.2 - Supervision Monitor

Created by in Contact Center
10-28-2010
10-28-2010
The monitor fetches real time data and refreshes every 30 seconds by default, if window properties a...
Public Statistics
Date Registered ‎03-16-2010 01:02 PM
Date Last Visited ‎11-20-2020 08:23 AM
Total Messages Posted 69
Total Helpful Votes Received 13
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