I have an issue I've been working on for a bit but can't figure it out.  Our main extension is 1234.  That extension is forwarded (for example, after hours) to our voice mail system.  Our voice mail system (CUC) is 9876.  If someone calls 1234 after ...

I have a user that needs her caller ID changed so that the number displayed when she calls people is different from her real number.  I've changed the External Phone Number Mask in CallManager but people still see her real number.  Why?  What other s...

This problem only occurs in one department at my organization.  The department has 5 IP phones (7960). The first issue is that there is so much static during calls that they cannot hear the caller clearly. The second issue is that they cannot answer ...

I'm using a V100 headset from VXi Corp with my Cisco phone.  When wearing the headset I need to press Answer on the phone to answer a call.  VXi sells a lifter that would allow me to answer a call by pressing the button on my headset instead of the p...