atanasmatev
Level 1
Level 1
Member since ‎08-29-2006
‎11-16-2018

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  • 62 Posts
  • 1 Solutions
  • 0 Helpful votes Given
  • 7 Helpful votes Received
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Hello,  We have the following setup: (IP phones) <- (sccp) -> CUCM <- (SIP) -> CUBE <- (SIP) -> IP Telephony Service Provider No issues with inbound and outbound calls. Also internal calls can be forwarded to external number and it all works fine. T...
Hi, We have a Packaged CCE deployment integrated with Cisco Unified Communications Manager 9. When we place internal call to the contact center (from a call manager telephone), the called number is changed to the CUCM label generated by ICM (88811110...
Hi,I am running Cisco EIM 9.0(1) integrated with Packaged CCE 10. Suddenly the system stopped routing inbound mails to CCE agents. It was working fine before.I checked the EAAS log file and I can see the following lines when I send an e-mail to the s...
Hi,We are using Finesse 10 and we are developing a gadget where one of the options will be to answer the call (should be quite straight forward). However we faced a very strange problem when we execute the requestAction() function. Here is the code t...
Hi, We recently configured the mobile agent feature on our Packaged CCE system. The nailed connection mode works fine and the agent can answer the "setup" call and then accept incoming calls.However when we try to sign in for "Call by call" mode we g...
Community Statistics
Member Since ‎08-29-2006 02:55 AM
Date Last Visited ‎11-16-2018 03:51 AM
Posts 62
Total Helpful Votes Received 7
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