Hello,I read on one of Cisco's pages that Box is used for file transfers/sharing, and that it is encrypted in transit. Is there an official document that outlines the security used with Project Squared and specifically file sharing? Our security offi...

User A sends a chat to User B (who isn't logged in). When User B logs in, the chat window pops up, and the message's timestamp is off 1 hour. Subsequent messages between User A/B have the correct timestamp while logged in. We are using J4W 9.7.2 on W...

Hey, everyone!Does anyone know the answer to this: If there are multiple emails in a queue, and an agent requeues an email, does that email go to the bottom of the stack, or does it get requeued to the top for the next agent to handle?Thanks!        ...

We've started pushing 9.2.2 to a group of test users. A couple of them have reported that the area in the chat windows where they type is now 1/2 the size. It appears that 1/2 of the typing area is taken up by a scroll bar. You can incrase the size o...