At TAC, we know that a Contact Center Express environment is rather sensitive; it needs careful handling, especially since the High Availability UCCX cluster is often the main “face” of our customers; the cash cow, so to speak. We know that our custo...

DRF Backup on UCCX 8.5 has been known to fail at a critical point: during the backup of the LDAP database.This database contains multiple configuration items  within the UCCX, including essential data that is needed in the  following situations:Conta...

DRF Backup on UCCX 8.5 has been known to fail at a critical point: during the backup of the LDAP database.This database contains multiple configuration items within the UCCX, including essential data that is needed in the following situations:Contact...