Abhiram Kramadhati (CCIE # 40065) is a Technical Solutions Manager with the Contact Center business unit and he has been with Cisco for more than 5 years, mainly working on Contact Center Products and helping customers get the best out of their collaboration solutions, having worked in large, complex projects on design and deployment including best practices. Prior to his current role, he worked in the contact center TAC backbone team for the Asia Pacific region, was the team lead and was actively involved in handling escalations in the region along with being involved in product enhancement exercises by providing insights gained by working with customers in the field. He has worked extensively on collaboration products and has also hosted Ask-the-Expert sessions and Tech Talks in the Cisco Support Forums on Cisco Unified Contact Center Express and Finesse Migration best practices. He holds a CCIE in Collaboration. He is also a Cisco Live Distinguished Speaker.